Wrigley Field Tour Guide

This is a Full Time Job

Each brand stands as unique as the teams that drive them. We welcome you to learn more about us.

Our business is a team sport built on creating and delivering memorable experiences around Cubs baseball and other live events. In support of that effort, we expect associates to work primarily in our office, while also enabling some flexibility.

We remain committed to the health and safety of our associates, their families, our fans and community members. Consistent with that commitment and based on the evidence that vaccinations are the most effective way to prevent infection, serious illness and the spread of COVID-19, we require that all Cubs associates be fully vaccinated. Exceptions will be allowed only for those who need a reasonable accommodation for a qualifying medical condition or sincerely held religious belief.

Wrigley Field Tour Guides will assist in enhancing the tour guest experience at Wrigley Field by leading, following and assisting with Wrigley Field Tours.

Responsibilities:

• Learn the facts and history of both Wrigley Field and the Chicago Cubs
• Lead groups of tour guests through Wrigley Field while communicating and delivering the story of Wrigley Field and the Chicago Cubs
• Enforce stadium regulations while being alert and aware of surroundings
• Seamlessly partner with all entities that make up the tour experience including Ticket Sellers, Ticket Takers, Security, Stadium Operations Staff and Retail Staff
• Assist with daily set up and take down process
• Help manage and coordinate gate entry
• Assist with creating positive and lasting memories for tour guests
• Greet guests in friendly, inviting manner
• Be visible and proactive in answering any questions or concerns that tour guests may have
• Follow tours while ensuring groups stay together
• Perform duties such as providing Wrigley Field information, addressing fan complaints, concerns, or compliments, and taking interest in the experience encountered by each guest visiting Wrigley Field

Qualifications:

• Excellent public speaking skills
• An ability to assimilate large amounts of information, including historical facts, dates, and anecdotes
• The ability to work both independently and in a team orientated environment
• Strong customer service skills
• Great communication skills
• The ability to work non-traditional hours, including nights, weekends, and holidays
• The ability to work on your feet for long hours and climb stairs/ramps throughout the ballpark
• Ability to be entertaining and engaging in front of large groups
• Adapt easily to work with different kinds of tour groups – youth groups, corporations, families, etc.
• Willingness to work outdoors in all weather conditions
• Good judgment, empathy and common sense in handling situations
• A charismatic personality exuding a positive attitude that demonstrates approachability and friendliness
• Quick thinker – ability to handle unexpected situations
• An excellent work ethic
• Knowledge and passion of baseball
• Great performance skills

Response Expectations:

Due to the overwhelming number of applications we receive, we unfortunately may not be able to respond in person to each applicant. However, we can assure you that you will receive an email confirmation when you apply as well as additional email notifications whether you are selected to move forward for the position or not. Please note, we keep all resumes on file and will contact you should we wish to schedule an interview with you.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.