Manager, Safety & Security - 24 / 7 Operations

This is a Full Time Job

JOB TITLE: Manager, Safety and Security Operations

DEPARTMENT: Safety & Security

REPORTS TO: Vice President, Safety & Security

FLSA STATUS: Exempt

ROLE

The Manager of 24/7 Security Operations will be a principal member of the Safety and Security leadership team. The position will be critical in developing and executing the overall strategy to identify, mitigate, prevent, or eliminate unnecessary risk facing the Cubs organization by following an Intelligence-led approach to organizational security. Specifically, this position will lead the Security Operations Team that provides 24/7 safety and security services to Wrigley Field, Gallagher Way, and the primary office building (hereafter the Campus). The Manager will direct vendor ingress and egress operations. The Manager will oversee the technology systems utilized to secure the Campus, associates, and guests.

RESPONSIBILITIES
• Lead the Security Operations Team, specifically all full-time and part-time associates employed by the Cubs who collectively provide 24/7 security in conformance with Cubs policies and procedures
• Ensure policies and procedures remain consistent with the Department of Homeland Security (DHS) Safety Act and Major League Baseball (MLB) Best Stadium Operating Procedures (BSOP) and all applicable federal, state, and local laws
• Consistently deliver best-in-class customer service to all Cubs associates and guests
• Responsible for Standard Operating Procedure (SOP) development and accountability of the Security Team members
• Assist with development, testing, and deployment of the overall safety and security strategy in cooperation with the Vice President, Safety and Security, and work collaboratively with department managers of the Safety and Security Department, as well as, with other leaders of other Cubs entities within Ballpark Operations, Baseball Operations, Finance, HR, IT, and others engaged as partners in execution of that strategy
• Assist in managing all software, hardware, and outside vendor support to core information and security systems and lead all future security technology improvements and enhancements
• Responsible for the selection, training, rewards and recognition, and performance management of security associates
• Lead investigative efforts and ensure thorough documentation of on-campus accidents, criminal and/or suspicious activity affecting the Campus
• Ensure support and alignment for events being held on Campus
• Accountable for budgeting, staffing levels, and labor utilization for Security Operations
• Support the implementation of emergency evacuation and weather-related safety training and exercises
• Collaborate with security leaders in the businesses surrounding the Campus
• Collaborate with public service and law enforcement agencies
• Occasional travel may be required
• Must be available to work nights, weekends, holidays, and events as needed

REQUIRED QUALIFICATIONS
• 4-year undergraduate degree at an accredited university or college or an equivalent combination of education and experience
• Minimum 4 years' experience with uniformed security operations, including first-hand experience as a uniformed security officer
• Demonstrated experience with leading, directing, and managing performance of uniformed security personnel, conflict management, rewards and recognition, and safety and security related best practices
• Demonstrated leadership and personnel management experience with the ability to coach, mentor, motivate and recruit a diverse workforce
• Demonstrated ability to be creative and seek proactive solutions to problems and situations before and/or as they arise with little or no supervision
• Provide analytical insight to day-to-day operations and make measurable change and improvements
• Demonstrated experience with budget oversight and general accounting/finance knowledge
• Knowledge of Microsoft Office products

PREFERRED QUALIFICATIONS
• Previous experience working in an organized labor or union environment
• Prior hands-on experience in Safety and Security operations
• Sports team/Major League Baseball (MLB) experience

Response Expectations:

Due to the overwhelming number of applications we receive, we unfortunately may not be able to respond in person to each applicant. However, we can assure you that you will receive an email confirmation when you apply as well as additional email notifications whether you are selected to move forward for the position or not. Please note, we keep all resumes on file and will contact you should we wish to schedule an interview with you.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.