Guest Services Ambassador
Chicago Cubs
Chicago, ILThis was removed by the employer on 1/3/2026 9:38:00 PM PST
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This is a Full Time Job
Guest Services Ambassador (Seasonal)
JOB TITLE: Guest Services Ambassador (Seasonal)
DEPARTMENT: Event Operations
REPORTS TO: Manager, Facility Maintenance
LOCATION: Chicago, IL
FLSA STATUS: Nonexempt
HOW YOU'LL CONTRIBUTE:
The Chicago Cubs Guest Services Staff plays a vital role in delivering a best-in-class fan experience to guests of Wrigley Field. Our Event Staff are energetic, engaging, passionate, personable, and welcoming. Through the lens of service, we seek candidates who are focused on the guest experience and strive to create best-in-class customer service for our loyal fans while supporting the execution of a variety of unique events across the Wrigley Field campus. We are looking to welcome new Event Staff members to our teams for our 2026 events season.
CLICK HERE TO LEARN MORE
If you think you have what it takes and want to be part of the team, apply today!
Interview & Hiring Timeline: interviews with qualified candidates are anticipated to take place beginning at the end of January and then monthly throughout the summer.
THE DAY-TO-DAY:
• Deliver best-in-class customer service to all guests of the ballpark
• Assist guests by scanning and checking tickets, greeting and directing ballpark guests, and answering questions about Wrigley Field offerings and policies
• Resolve guest concerns and special requests within the framework provided via the Seasonal Associate Handbook and training while upholding the ''Wrigley Field Fan Code of Conduct''
• Ability to work indoor and outdoor in a variety of weather conditions and effectively adapt to a changing work environment
• Promote a safe and enjoyable experience by identifying and reporting inappropriate behavior, safety risks or medical situations through functional hierarchy
• Use knowledge of Wrigley Field and Cubs history to engage fans and guests to deliver exceptional service
• Perform additional responsibilities as needed and as directed by supervisory personnel
WHAT YOU'LL BRING:
• Must be at least 16 years or older
• Ability to work the minimum number of hours per season (270) including nights, weekends and holidays throughout the year. This averages to be about 45 hours a month.
