Cubs Charities - Raffle Ambassador

This is a Full Time Job

JOB TITLE: Raffle Ambassador - Cubs Charities

DEPARTMENT: Cubs Charities - Fundraising

REPORTS TO: Development Specialist, Cubs Charities

FLSA STATUS: Non-Exempt

ROLE

Raffle Ambassadors play a vital role in fundraising for Cubs Charities while delivering best-in-class fan experiences to guests of Wrigley Field. The ideal candidate will have a desire to give back, be energetic, engaging, passionate, personable, proactive and welcoming. This position will sell 50/50 (Split the Pot) Raffle tickets to benefit Cubs Charities while creating memorable moments for loyal donors and Cubs fans. Success will be measured via evaluations of Raffle Supervisors, sales revenue, peer and guest feedback and secret shops.

• Interview & Hiring Timeline: interviews with qualified candidates are anticipated to begin in late January / early February and targeting an early March start date in preparation for our 2023 season.

RESPONSIBILITIES
• Effectively communicate and sell 50/50 raffle tickets to patrons in and around Wrigley Field during home games
• Represent and market the Cubs Charities brand through positive and enthusiastic sales techniques and fan interaction
• Resolve guest concerns and special requests within the framework provided via the Seasonal Associate Handbook and training, while upholding the ''Wrigley Field Fan Code of Conduct''
• Promote a safe and enjoyable experience, identify and report inappropriate behavior, safety risks or medical situations through functional hierarchy
• Use knowledge of Cubs Charities, Wrigley Field and Cubs history to engage fans and guests to deliver exceptional service
• Perform additional responsibilities as needed and as directed by Raffle Supervisors
• Deliver best-in-class service through all touch points via the Cubs service brand, ''Marquee Moments''

REQUIRED QUALIFICATIONS
• Demonstrated sales skills
• Demonstrated ability to create unique personal interactions
• Strong verbal and communication skills
• Ability to work minimum number of games per season and non-standard hours, including evenings, weekends, and holidays
• Ability to perform the following physical tasks: bend, squat, kneel, climb flights of stairs, walk on uneven ground, walk/run up and down ramps, walk and stand for extended periods of time
• High school diploma or GED
• 18 years or older by Opening Day 2023

PREFERRED QUALIFICATIONS
• At least one year of experience working as an ambassador at Wrigley Field, or equivalent experience
• Experience using tablet devices and point of sale software
• An enthusiastic personality exuding a positive attitude that demonstrates initiative, approachability and friendliness
• A passion for Cubs Charities, Wrigley Field and its unique history
• Demonstrated ability to thrive in a team setting
• Ability to work under stress
• Responds well to coaching and feedback

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.