Associate, Health & Safety

This is a Full Time Job

Associate, Health & Safety (Seasonal)

JOB TITLE: Associate, Health & Safety (Seasonal)

DEPARTMENT: Environmental Health and Safety

ORGANZIATION: Chicago Cubs

REPORTS TO: Supervisor, Health & Safety

FLSA STATUS: Nonexempt

BEING PART OF THE TEAM

Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports an entertainment through Cubs baseball and live events. Our success is driven by our people, who work in an engaging, collaborative, and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?

OUR STORY
• THE CHICAGO CUBS FRANCHISE is a charter member of Major League Baseball's National League. Since 1876, the team has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee sign, iconic Wrigley Field has been the home of the Chicago Cubs since 1914, making it the second oldest ballpark in Major League Baseball.

HOW YOU'LL CONTRIBUTE

The Health & Safety Seasonal Associate will serve as a liaison between Event Professionals and operational departments within the campus. The primary goal is to ensure a high standard of organization, communication, documentation, and appropriate follow-up during baseball games and concert events. This role involves maintaining a visible and accessible floor presence to deliver ''best-in-class'' service to guests at Wrigley Field, Gallagher Way, and the American Airlines conference center. The position requires flexibility in working hours to align with business needs.

Interview & Hiring Timeline: interviews with qualified candidates are anticipated to take place beginning in February

THE DAY-TO-DAY:
• Support the execution of incident investigations across Wrigley Field and Gallagher Way by responding to incidents and gathering appropriate documentation.
• Proactively monitor events for risks and assist in responding to critical incidents as needed.
• Complete campus-wide health and safety inspections; report any issues to your Supervisor.
• Assist in any other compliance-related tasks as defined by the Manager, Environmental Health and Safety, or your Supervisor.
• Deliver best-in-class guest service through all touchpoints via the Cub's service brand, ''Marquee Moments.''
• Greet guests upon arrival; resolve guest complaints and answer questions to customers' satisfaction.
• Support frontline associates in designated areas during events.
• Communicate effectively with various game day associates.
• Promote teamwork and employee morale.
• Perform additional responsibilities as needed and as directed by your supervisor.

WHAT YOU'LL BRING:
• Demonstrated self-motivator with a positive attitude and a strong desire to learn.
• Strong ability to function in a fast-paced environment.
• Demonstrated ability to work both independently and as a member of a team.
• Comfortable working with internal and external parties.
• Demonstrated strong communication skills, both written and verbal, while open to coaching and feedback.
• Demonstrated exceptional time management skills and strong attention to detail.
• Ability to work non-standard hours, including evenings, weekends, holidays, and overtime as needed.
• Ability to be available for a minimum of 270 hours per season, including nights, weekends, concerts, and holidays throughout the year. This averages to about 45 available hours a month.
• Ability to work from April through October.
• Must be at least 18 years or older.

WHAT SETS YOU APART:
• Individual with an undergraduate degree in criminal justice, forensic science, environmental health and safety or experience in another relevant field.
• Prior experience working events or in customer service roles.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.