Paid Intern - Arena Ticketing
Charlotte Hornets
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This is a Part Time Paid Internship
HSE is seeking an Arena Ticketing intern to gain hands-on experience and support the Arena Ticketing team with daily operations. The intern will receive a comprehensive overview of all aspects of Arena Ticketing, providing valuable insight into the industry.
Core Values
HSE embodies the following core values:
• Integrity
• Teamwork
• Competitiveness
• Candor
• Accountability
• Resilience
Essential Duties and Responsibilities
• Develop proficiency in the Ticketmaster system, including TM Host, TM1 and Archtics to support ticketing operations.
• Assist with processing single-event sales, group sales and luxury suite sales.
• Provide accurate information on ticket availability, pricing, seating configurations, arena policies and upcoming events.
• Educate fans on mobile ticketing processes, troubleshoot issues and provide technical support as needed.
• Verify and scan tickets to ensure authenticity and confirm the correct event, date and time.
• Resolve ticketing-related issues professionally and efficiently to enhance fan experience.
• Maintain detailed and accurate records of all ticket sales and reconciliation processes.
• Participate in the full internship program, including workshops, speaker series, job shadowing opportunities and collaborate on intern projects.
• Perform other duties as assigned.
Required Skills, Experience, and Abilities
To be successful in this position, you should demonstrate the following:
• High School Diploma/GED and interest in working in events and/or sports management.
• Male collegiate basketball players must have exhausted their NCAA eligibility before participating in the HSE internship program.
• Must be 18 years of age or older.
• Must pass criminal background check.
• Ability to work days, nights, weekends and holidays as needed.
• Ability to stand for extended periods of time, bend and perform other duties
• Must be able to lift up to 50lbs or push up to 70lbs unassisted.
• Strong customer service skills desired.
