Community Impact Manager

This is a Full Time Job

The Manager of Community Impact (CI) plays a vital role in supporting the Director of Community Impact and advancing the organization's philanthropic and community engagement goals. This role focuses on executing community programs, coordinating activations, and ensuring that initiatives are delivered with excellence and measurable impact. The Manager collaborates across departments, with nonprofit and corporate partners, and with the NBA to drive meaningful engagement throughout Charlotte and the Carolinas.

This position will report to the Director of Community Impact, and work closely with the Partnership Activation, Communications, Digital Media and Consumer Engagement team.

Core Values

HSE embodies the following core values:
• Integrity
• Teamwork
• Competitiveness
• Candor
• Accountability
• Resilience

Essential Duties and Responsibilities
• Create, plan and execute community events and programs that align with the organization's philanthropic pillars.
• Collaborate across departments to ensure contractual community obligations and activations are fulfilled.
• Lead the Hornets Book Bus initiative, including strategic planning, execution and oversight of the four-person team.
• Manage and grow the Hornets Community social media accounts, ensuring content reflects brand values and community impact.
• Establish and cultivate positive relationships with nonprofit, civic and corporate partners.
• Maintain the Community Impact website and operations manual, including updates, process monitoring and staff adoption of procedures.
• Execute in-game community programs and initiatives in collaboration with game presentation and operations staff.
• Plan and coordinate the annual team autograph session and manage the Community Impact signed inventory.
• Assist in the execution of Hornets Foundation events and programs, ensuring alignment with organizational goals.
• Support program evaluation by tracking data, gathering impact stories and preparing reports for internal and external stakeholders.
• Monitor community program budgets and provide administrative support for financial processes.
• Represent the Hornets at nonprofit events during business hours, evenings and weekends as required.
• Perform other duties as assigned to support the Community Impact department.
• Demonstrate professionalism and uphold HSE brand standards in all interactions and deliverables.

Required Skills, Experience, and Abilities

To perform the job successfully, you will have or demonstrate the following skills and abilities:
• Creative and entrepreneurial mindset, with a willingness to challenge the status quo
• Exhibit strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations
• Demonstrate a willingness to learn and actively seek opportunities to strengthen personal and professional development
• Strong ability to anticipate obstacles and build solutions efficiently
• Ability to self-motivate and self-direct; possess strong time management and prioritization skills
• Communicate articulately and confidently with individuals on all levels, both verbal and written
• Proficiency with MS Office applications, specifically Word, Excel, PowerPoint, and Outlook
• This position requires working 40 hours a week in addition to some nights, weekends, and holidays.

Additional Information

This is a full time benefit eligible position.

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