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Audience Services Representative
Center Theatre Group
Los Angeles, CA
Uh oh, this posting was removed on 3/9/2020 1:06:00 PM PST
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POSITION TITLE: Audience Services Representative
REPORTS TO: Audience Services Director, Supervisors & Assistant Supervisor
WORK SCHEDULE: Qualifying Part Time-29hours Per Week, Some Nights & Weekends Included
STATUS: (Exempt/Non-Exempt): Non-Exempt
COMPENSATION: Union Position, hourly rates with benefits as outlined by IATSE Local 857.
BENEFIT STATUS: Eligible
DEPARTMENT: Audience Services
ABOUT CENTER THEATRE GROUP
At Center Theatre Group, we believe theatre creates an extraordinary connection between artists and audiences. As one of the nation's most influential nonprofit theatre companies, we provide the broadest range of theatrical entertainment in the country at the Ahmanson Theatre, Mark Taper Forum, and Kirk Douglas Theatre. Whether it's producing new work through our robust artistic development programs or engaging people of all ages and backgrounds across Los Angeles through our community and education programs, we put theatre at the center of it all.
POSITION SUMMARY
Principal sales and service representative in direct telephone contact with the public on a daily basis representing Center Theatre Group.
PRIMARY RESPONSIBILITIES
1. Provide information directly relating to ticket sales and general information about CTG and its programs. This includes event, performance and price information, parking, directions, restaurants, hotels, access for patrons with disabilities, and other services offered by CTG.
2. Assist patrons with resolving problems while upholding CTG's customer service mission and representing CTG to the public.
3. Assist patrons who have questions or problems with regard to our Internet and Ticketing website.
4. Keep informed of current information relating to CTG and the ticketing operation. Read the Audience Services Intranet and any written material handed out.
5. Sell and process full priced and discounted tickets as follows:
a. Full price tickets from open inventory.
b. Discounted tickets through special promotions where the patron may or may not provide a promotional code.
c. Subscriber, Friends/Donor, and privately announced advance sales and target promotions.
d. Targeted marketing promotions where seating is allocated and limited.
e. Tickets for patrons in special ADA holds such as ACCESS, visually impaired, and wheelchair seats.
f. Gift Certificates
6. Take reservations for free admission events.
7. Exchange subscription and single tickets over the phone by helping with new locations and then informing the Box Office through procedures that have been set up.
8. Sell new and same seat renewal subscription orders into the computer or on paper along with bonus option orders.
9. Sell new and renewal Friends memberships.
10. Enter names, addresses, phone numbers, email addresses, and assign appropriate flags to patrons requesting to be added to our mailing list or have been referred from other departments.
11. Maintain the database by changing, correcting and updating account information, merging duplicate patron records, and cleaning up patron records following Audience Services database standards.
12. Enter notes into the computer system about particular transactions or situations that may be helpful to other staff members.
13. Adhere to all Audience Services policies, which includes maintaining good attendance and adhering to scheduled arrival times.
14. Adhere to the scripting of the Monthly Checklist making sure to complete every point included on it.
15. Act as liaison between patrons, the box office, and the subscription department.
16. Other duties as may be assigned.
SECONDARY RESPONSIBILITIES
1. Stuff and mail tickets from phone and internet orders.
2. Deliver items for the box office that were received in Audience Service, as assigned.
3. Fax or mail forms, seating charts, or other information requested by patrons, as assigned.
4. Attend CTG staff and Labor/Management meetings.
5. Assist the Subscription department with filing renewal orders, putting together subscription packets, or stuffing subscription tickets, as assigned.
CTG provides a dynamic working environment in which duties and responsibilities may change. Employees are expected to be flexible and responsive to changes in the scope of their duties.
QUALIFICATIONS
A. Knowledge and essential skills
1. Must maintain an enthusiastic rapport with staff and patrons about CTG events while projecting a positive image of the organization.
2. Excellent skills in customer relations and communication (both verbal and written).
3. Must be a self-starter able to handle a variety of tasks concurrently, flexible, and willing to take initiative.
4. Utilize organizational skills and analytical ability to maintain an accurate and efficient organization.
5. Handles situations in a pleasant manner, with patience, maturity, self-confidence, and a sense of humor.
6. Demonstrated ability to work well with people of diverse backgrounds.
7. Familiarity with integrated ticket systems and Microsoft software programs, browsers and how various devices work.
8. Familiarity with telephone systems and other office equipment.
B. Minimum requirements: Essential functions and abilities
1. Ability to work with often challenging situations in a fast-paced environment.
2. Ability to be clearly understood in the English language.
3. Must be able to work in a team environment.
4. Must be available to work nights and weekends.
C. Education, Experience and Licensing
1. Strong customer service background.
2. Background in a phone room or box office environment not required but preferred.
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Marketing Category
Browse the Theater/Live Events Category
Search for Audience Services Representative jobs in Los Angeles-CA
POSITION TITLE: Audience Services Representative
REPORTS TO: Audience Services Director, Supervisors & Assistant Supervisor
WORK SCHEDULE: Qualifying Part Time-29hours Per Week, Some Nights & Weekends Included
STATUS: (Exempt/Non-Exempt): Non-Exempt
COMPENSATION: Union Position, hourly rates with benefits as outlined by IATSE Local 857.
BENEFIT STATUS: Eligible
DEPARTMENT: Audience Services
ABOUT CENTER THEATRE GROUP
At Center Theatre Group, we believe theatre creates an extraordinary connection between artists and audiences. As one of the nation's most influential nonprofit theatre companies, we provide the broadest range of theatrical entertainment in the country at the Ahmanson Theatre, Mark Taper Forum, and Kirk Douglas Theatre. Whether it's producing new work through our robust artistic development programs or engaging people of all ages and backgrounds across Los Angeles through our community and education programs, we put theatre at the center of it all.
POSITION SUMMARY
Principal sales and service representative in direct telephone contact with the public on a daily basis representing Center Theatre Group.
PRIMARY RESPONSIBILITIES
1. Provide information directly relating to ticket sales and general information about CTG and its programs. This includes event, performance and price information, parking, directions, restaurants, hotels, access for patrons with disabilities, and other services offered by CTG.
2. Assist patrons with resolving problems while upholding CTG's customer service mission and representing CTG to the public.
3. Assist patrons who have questions or problems with regard to our Internet and Ticketing website.
4. Keep informed of current information relating to CTG and the ticketing operation. Read the Audience Services Intranet and any written material handed out.
5. Sell and process full priced and discounted tickets as follows:
a. Full price tickets from open inventory.
b. Discounted tickets through special promotions where the patron may or may not provide a promotional code.
c. Subscriber, Friends/Donor, and privately announced advance sales and target promotions.
d. Targeted marketing promotions where seating is allocated and limited.
e. Tickets for patrons in special ADA holds such as ACCESS, visually impaired, and wheelchair seats.
f. Gift Certificates
6. Take reservations for free admission events.
7. Exchange subscription and single tickets over the phone by helping with new locations and then informing the Box Office through procedures that have been set up.
8. Sell new and same seat renewal subscription orders into the computer or on paper along with bonus option orders.
9. Sell new and renewal Friends memberships.
10. Enter names, addresses, phone numbers, email addresses, and assign appropriate flags to patrons requesting to be added to our mailing list or have been referred from other departments.
11. Maintain the database by changing, correcting and updating account information, merging duplicate patron records, and cleaning up patron records following Audience Services database standards.
12. Enter notes into the computer system about particular transactions or situations that may be helpful to other staff members.
13. Adhere to all Audience Services policies, which includes maintaining good attendance and adhering to scheduled arrival times.
14. Adhere to the scripting of the Monthly Checklist making sure to complete every point included on it.
15. Act as liaison between patrons, the box office, and the subscription department.
16. Other duties as may be assigned.
SECONDARY RESPONSIBILITIES
1. Stuff and mail tickets from phone and internet orders.
2. Deliver items for the box office that were received in Audience Service, as assigned.
3. Fax or mail forms, seating charts, or other information requested by patrons, as assigned.
4. Attend CTG staff and Labor/Management meetings.
5. Assist the Subscription department with filing renewal orders, putting together subscription packets, or stuffing subscription tickets, as assigned.
CTG provides a dynamic working environment in which duties and responsibilities may change. Employees are expected to be flexible and responsive to changes in the scope of their duties.
QUALIFICATIONS
A. Knowledge and essential skills
1. Must maintain an enthusiastic rapport with staff and patrons about CTG events while projecting a positive image of the organization.
2. Excellent skills in customer relations and communication (both verbal and written).
3. Must be a self-starter able to handle a variety of tasks concurrently, flexible, and willing to take initiative.
4. Utilize organizational skills and analytical ability to maintain an accurate and efficient organization.
5. Handles situations in a pleasant manner, with patience, maturity, self-confidence, and a sense of humor.
6. Demonstrated ability to work well with people of diverse backgrounds.
7. Familiarity with integrated ticket systems and Microsoft software programs, browsers and how various devices work.
8. Familiarity with telephone systems and other office equipment.
B. Minimum requirements: Essential functions and abilities
1. Ability to work with often challenging situations in a fast-paced environment.
2. Ability to be clearly understood in the English language.
3. Must be able to work in a team environment.
4. Must be available to work nights and weekends.
C. Education, Experience and Licensing
1. Strong customer service background.
2. Background in a phone room or box office environment not required but preferred.
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