CRM Coordinator
Cavaliers Holdings, LLC
Cleveland, OHThis was removed by the employer on 5/18/2021 5:16:00 AM PST
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Full Time Job
CRM Coordinator - Cavaliers Holdings, LLC
Cavaliers Holdings LLC is committed to delivering unparalleled sports and entertainment experiences fueled by a diverse, equitable, and inclusive culture. We strive to find talent that defines being the DIFF through a ''Care – Lead – Engage'' (CLE) philosophy across all aspects of our business. If this sounds like a culture you can thrive in, and you enjoy working in fast-pace and high energy setting, then we want to talk to YOU!
Job Summary:
Under the direction of the Director, Business Intelligence, the CRM Coordinator will work closely with several departments on different projects and initiatives with a primary focus on CRM administration, data management, and analytics.
Essential Duties & Responsibilities:
• Assist in the overall administration for the organization's Customer Relationship Management software
• Managing day to day quality of data in the CRM system
• Be first point of contact for user inquiries
• Gather and document user requirements for new development
• Develop user forms, workflows, queries, and reports
• Set up and monitor user access and security rights
• Manage training processes for users
• Create training materials and update as needed
• Participate in CRM user group meetings and technical meetings with external consultants
• Create and manage new business processes rooted in the CRM system
• Developing techniques to identify, extract and analyze data to support business decisions
• Proposing and effectively disseminating cutting edge ideas, process improvements and best practice research to advance the organization's analytical capabilities
• Research CRM-related technologies to provide recommendations on new opportunities
• Endeavor to contribute positively to the culture of the organization
• Advocate for the use of data in helping to drive business decisions
Work Experience Requirement:
• Ability to create, implement, and manage business processes
• A willingness and ability to manage multiple projects across multiple departments at the same time
• Self-motivated individual with the ability to start and complete tasks
• Working knowledge of relational databases and data structure
• 1 year(s) of professional experience preferred
• Knowledge and experience using CRM software, preferably Salesforce
• Knowledge and experience using SQL
• Knowledge and experience using Business Intelligence and reporting software, Tableau preferred
• Demonstrated ability to effectively work and communicate with both technical and business minded professionals
Strong critical thinking, analytical and problem-solving skills
Education
Requirement:
• Bachelor's Degree in a quantitative and/or business field (i.e. Math, Statistics, Engineering, Economics or Computer Science)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.