Customer Support Representative
Casting Frontier
Hollywood, CAThis was removed by the employer on 3/9/2018 2:58:00 PM PST
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Part Time Job
Our company is looking for a part-time Customer Service Representative that will be the liaison between our company and current users as well as potential new clientele. The successful candidate will be able to accept ownership of effectively solving customer issues and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
1. Manage outbound call campaign
2. Follow communication ''scripts'' when handling different topics
3. Identify customer's needs, clarify information, research every issue provide solutions and/or alternatives
4. Keep records of all conversations in a comprehensible way
5. Meet personal qualitative and quantitative targets
Requirements
1. Previous experience in customer support role
2. Strong phone and verbal communication skills along with active listening
3. Customer focus and adaptability to different personality types
4. Ability to multi-task, set priorities and manage time effectively
5. Some college or degree preferred
6. Entertainment experience a plus.