Assistant Ticket Services Manager

This is a Full Time Job

Hours/Status: Sept - Jan '23 / Approx. 30 - 40 hours per week.

Feb - March '23 / Approx. 40 hours per week plus overtime opportunity

Start Date: Mid-September 2022

The Assistant Ticket Services Manager is responsible for inbound customer service and sales renewals, assisting the Director to hire, schedule and train the box office staff as well as fulfill ticket orders. This position will also be responsible for the overall operation of either the Home Plate or Centerfield Box Office. This position will be required to work 7 days a week during the Spring Training season.

This position has an hourly rate of $17.00.

Essential Duties and Responsibilities:
• Build effective and prosperous relationships with current customer base to ensure customer retention and referral of other sales prospects.
• Assist in leading renewal call campaigns for all ticket buyer categories.
• Provide superior customer service to clients, existing ticket holders, and prospects; respond to emails and voice messages in a timely manner.
• Provide electronic ticket support with knowledge of MLB Ballpark App and other electronic delivery methods.
• Maintain superior knowledge of ticketing system, facility services, ballpark layout, and ticket policies to effectively sell tickets and meet customer needs.
• Maintain complete and accurate customer records.
• Manage daily box office staff through scheduling, training and oversight.
• Responsible for ticket fulfillment (mailing invoices, tickets, sales collateral, etc.).
• Escort guests to various locations throughout facility as needed.
• Perform general office duties as required.

Requirements/Physical Demands: The physical demands listed below are representative of those that must be met by a team member to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to show proof of being fully vaccinated against COVID-19, such as a CDC COVID-19 Vaccination Record Card.
• Energetic, friendly, detail-oriented and able to work in a fast-paced environment.
• Previous customer service and sales experience.
• Knowledge of Tickets.com (ProVenue) system preferred.
• Excellent communication skills, both written and verbal; ability to present ideas clearly and concisely.
• Cash handling experience preferred.
• Ability to work extended hours, nights, weekends and holidays as required.

All offers of employment are contingent upon satisfactory background screening.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.