Director of Ticket Sales & Operations

This is a Full Time Job

Camelback Spring Training LLC, the Team owned company that operates Camelback Ranch-Glendale, the Spring Training home of the Los Angeles Dodgers and Chicago White Sox, is now accepting applications/resumes for the following position:
Title: Director, Ticket Sales & Operations
Reports to: President & General Manager
Status: Full Time
The Director, Ticket Sales & Operations is responsible for the strategic planning, budgeting, financial reporting and day to day management of both ticket sales and ticket operations. This position will report directly to the President & General Manager and serve as a member of the company's leadership team.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Establish and implement a ticket sales plan (products, targets, database management, etc.) to meet or exceed established sales goals for season tickets, mini plans, group tickets, suites, group function areas and single game ticket sales.
• Create, manage and implement a comprehensive ticket operations plan.
• Build all events in the ticketing system including: seating manifests, price levels, buyer types, ticket packages, holds/kills, discounts, presales, etc. and manage the effective operation.
• Serve as liaison with Tickets.com and MLB regarding ticket sales.
• Leverage data to develop pricing frameworks that grow ticket per cap through management of dynamic ticket pricing, offers, game tiering, etc.
• Hire, train and direct seasonal ticket sales staff.
• Establish sales standards, activity levels and revenue goals.
• Oversee CRM data and ensure software is actively updated and appropriately utilized.
• Develop and oversee annual renewal campaigns for season, group and mini-plan prospects and customers.
• Coordinate inbound/outbound ticket sales efforts.
• Collaborate on development of ticket sales and marketing collateral that insures consistency with brand strategy.
• Prepare and manage annual ticket sales and ticket operations budgets.
• Hire, train and direct seasonal ticket operations staff.
• Prepare timely and accurate sales reports/forecasts for management.
• Monitor customer service inquires and maintain system for timely response to all customer requests and feedback; oversee service and retention strategy.
• Collaborate on market research and generate database information to provide management with the best possible customer information and market trends.
• Oversee, monitor and manage the access control system. Ensure proper equipment and condition, training and reporting.
• Serve as liaison with Dodgers and White Sox to meet their home game ticket needs.
• Oversee daily box office operations, including ticket fulfillment, reporting/reconciliation, etc.
• Collaborate with Vice President, Finance & Operations regarding controls, financial reporting, policies, etc.

Requirements/Qualifications: The requirements and physical demands listed below are representative of those that must be met by a team member to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor's degree from an accredited college or university.
• Minimum of 5 years related experience, including 2 years management/supervision, preferably in professional sports.
• Experience working with ticketing system; knowledge of Tickets.com (TDC)/ProVenue system preferred.
• Experience using dynamic pricing tools preferred.
• Strong working knowledge of Microsoft Excel.
• Strong ability to successfully manage and motivate ticket sales staff, develop and execute sales plans.
• Strong ability to interpret data to make informed decisions.
• Ability to develop effective and collaborative working relationships.
• Strong leadership and communication skills, both verbal and written.
• Detail oriented and organized; ability to multi-task in fast paced environment.
• Ability to use good judgment in the scope of assigned authority; ability to effectively analyze situations and develop course of action.
• Ability to work extended hours, nights, weekends and holidays as required.
• Ability to stand for long periods of time and to move throughout the Facility.

All offers of employment are contingent upon satisfactory background screening.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.