Office Services Manager

This is a Full Time Job

The Role

The Office Services Manager oversees the daily operations of office functions at CAA's New York headquarters. This role ensures smooth coordination of mail delivery, shipping, copy and print services, records management, and supply logistics. The Ideal candidate will uphold high service standards, oversee vendor relationships, and contribute to a productive, professional, and focused workplace.

Key Responsibilities

Mail & Distribution Services
• Supervise inbound and outbound mail processing (USPS, FedEx, UPS, DHL).
• Oversee mail sorting, internal routing, and package tracking.
• Coordinate messenger and courier services (including same-day deliveries).
• Manage data custody protocols for sensitive shipments and materials.

Shipping & Receiving
• Oversee all inbound and outbound shipments for o/ices, events, and productions.
• Ensure timely receipt, inspection, and distribution of goods and materials.
• Maintain proper handling procedures for confidential or high-value items.

Copy Services
• Manage print and copy production, including binding, formatting, and distribution.
• Ensures proper operation and maintenance of copy print equipment.
• Maintain document packaging standards and secure file handling procedures for confidential or high-value items.

Materials & Supply Management
• Monitor and replenish all office supplies (e.g., boxes, toner, labels, tape, paper, pens).
• Manage inventory and track consumables through approved systems.
• Support department orders and ensure cost-efficient procurement processes.

Records Management
• Maintain organized physical and digital filing systems.
• Ensures compliance with retention schedules and secure document handling.
• Coordinate off-site records storage and retrieval, and or destruction as needed.

Logistics and Vendor Management
• Oversee the performance of third-party vendors providing shipping, printing, and other office-related services that fall under the scope of the office services vertical.
• Monitor budgets, review invoices, and ensure compliance with service level agreements.
• Support facilities-related projects and special requests impacting office operations.

Team Management
• Provide day-to-day leadership, direction, and guidance to office services team members across all functions related to services that fall under the scope of the office services vertical.
• Oversee daily task assignment, ensuring coverage and balanced workloads across all service areas.
• Develop and maintain a culture of accountability, teamwork, and high service standards through coaching, recognition, and regular feedback.

Requirements
• 3-5 years of experience in office services, facilities, or operations (preferably in an entertainment or corporate environment).
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office Suite, internal mail/shipping systems.
• Ability to lift up to 50 pounds and support o/ice moves as needed.
• Proven ability to work collaboratively in a fast-paced and creative environment.

Preferred Skills
• Space Planning & Office Layout Optimization
• Event & Meeting Coordination
• Basic Budgeting
• Technology Troubleshooting
• Change Management

Location and Work Conditions
• Monday - Friday: 9:00am - 6:00pm in our New York office.