Hospitality Account Manager

This is a Full Time Job

Job Description

Position Summary:

Our New York office is hiring an Account Manager to join our award-winning team. We are seeking an Events & Hospitality specialist with knowledge and experience developing and leading guest management programs within sports and entertainment.

The CAA Brand Consulting Account Manager will play a key role on the Hospitality team, focused on leading the client's B2B hospitality service offering and supporting the day-to-day management and execution of premium hospitality programs. The successful candidate will demonstrate a strong understanding of the processes, requirements, and expectations involved in delivering exceptional hospitality experiences.

Reporting to the Account Director, this individual will interface directly with the client and work cross-functionally with internal teams, external vendors, clients, and property partners. They will be responsible for supporting programs from design and planning through execution, including supplier engagement and managing on-the-ground logistics.

The role requires an enthusiastic, organized, and outgoing leader who is comfortable working in a fast-paced environment, willing to travel to events, lead hospitality operations on behalf of the client, and go the extra mile to deliver a seamless guest experience.

Essential Functions:
• Partner closely with the Account Director to shape, innovate, and deliver global Formula 1 hospitality, ancillary events, and broader client experiences across track and off-track environments.
• Lead the planning and execution of a diverse range of events, from high-touch executive and C-suite experiences to scalable sports and entertainment events and consumer-facing experiential hospitality programs.
• Manage client hospitality and guest experience programs from initial planning through onsite execution, including guest logistics, registration, invitations, communications, onsite signage, event guides, and post-event recaps.
• Oversee the tracking and utilization of contractual hospitality assets and ticket allocations, ensuring all inventory is strategically managed and effectively leveraged.
• Serve as a trusted advisor to clients, building strong relationships with senior executives and key stakeholders to support client retention, deepen relationships, and create meaningful guest experiences.
• Collaborate closely with core client teams, local market teams, CAA stakeholders, and key rights holders to manage approvals, timelines, deliverables, and ongoing program needs.
• Lead vendor sourcing, vetting, contracting, negotiation, and management to ensure seamless event delivery and a consistently high-quality guest experience.
• Continually evaluate and improve the end-to-end client and guest experience, ensuring all attendee touchpoints throughout the event lifecycle are executed with the highest level of quality and consistency.
• Develop and deliver compelling written and verbal communications, presentations, project plans, event overviews, activation plans, and other supporting materials for internal and external audiences.
• Conduct research and develop strategic materials, including POVs, white papers, property and event research, and additional recommendations that identify new opportunities and enhance client programs.
• Travel domestically and internationally as needed to deliver in-market programs, including onsite management of senior executive guest logistics and event operations. Travel may include evenings and weekends.
• Support additional events, hospitality programs, and special projects as assigned, along with other administrative and related duties as needed.

Requirements:
• Bachelor's Degree in Marketing, Communications, or similar discipline
• 4-6 years of proven experience in event planning and execution in a fast-paced environment
• Breadth of experience planning hospitality and B2B programs
• A passion for hospitality, sports & entertainment, celebrity & lifestyle culture
• Demonstrated experience in positions requiring discretion, judgment, tact, and poise and you are reliable and trustworthy
• Able to prioritize multiple projects with ease, manage deadlines, coordinate key timelines and perform under pressure with strong attention to detail
• Not afraid to ''pitch in'', ''roll up your sleeves'' and get it done. You take initiative. No task is too big or too small
• A solid understanding of how to plan and orchestrate engaging events in a scalable way
• Ability to be flexible, adaptable, and confident with ambiguity while course correcting based on evolving decisions and circumstances
• Can lead client meetings, staff planning and keep all parties on task, on time and on budget
• Strong fiscal approach with excellent budget management and forecasting skills
• Strong on-site execution experience
• Willing to work non-traditional hours including weekend/holiday travel
• Proficiency in PowerPoint for experiential decks and run of show planning purposes

Preferred Skills
• F1 Experience
• Cvent
• Ticket Manager

Location

This role will be hybrid, located in our New York office. The Brand Consulting department offers a flexible work schedule and requires a minimum of three days per week on-site.