Business Operations Manager

This is a Full Time Job

Manager Business Operations (m/w/d)

Job Description

THE ROLE

To strengthen our Brand Consulting team in Munich, we are looking for a Manager, Business Operations (f/m/d) with a focus on interface management between Business Operations and Business Development. In this role, you will be the central point of contact for coordinating and ensuring the efficient collaboration of all relevant international stakeholders – from Business Operations and Business Development to Finance, Compliance, Legal, and other functions. You will be responsible for the operational management and monitoring of resources within the Business Development team, support the development and implementation of RFP processes, and play a key role at the interface between international and local teams. In doing so, you will translate complex requirements from Legal, Finance, and Operations into structured processes and presentations, ensuring a smooth workflow from the RFP phase through to the successful onboarding of new clients.

What does the role involve?

Pitch & RFP Management
• Managing the entire operational process from the RFP phase through to client onboarding
• Organizing, assessing, and prioritizing business opportunities across clients, services and markets
• Acting as "Pitch Operations Lead": Onboarding and administration of the RFP portal

Resourcing & Planning
• Monitoring and managing resource allocation within the Business Development team
• Supporting resource and budget planning for RFPs in close collaboration with Business Operations
• Developing and maintaining staffing plans and templates
• Roll out Salesforce and build a clear, user-friendly process framework

Cross-functional Coordination
• Interface management and coordination between Business Development, Business Operations, Finance, Business Affairs, Compliance and other relevant functions – especially regarding legal documents and requirements
• Acting as a bridge between International and U.S. Business Development and Business Operations, ensuring a consistent, coordinated and efficient global approach
• Overseeing supplier registration and relevant tools in alignment with Business Operations & Client Services
• Supporting the MSA and procurement process as a link between Client Services, Business Development and Business Affairs

Communication
• Translating complex staffing, budget and operational topics into clear presentations and slides
• Summarizing and preparing legal and finance requirements for Account Teams

What you bring:
• Several years of professional experience in Business Operations, Business Development, Project Management, or a comparable cross-functional role
• A successfully completed degree in Business Administration, Management, Communications, or a comparable qualification
• Experience managing complex projects with (inter)national stakeholders and cross-functional teams
• Strong communication and coordination skills, with a confident manner when dealing with internal and external partners
• A structured, solution-oriented approach to work and a high degree of initiative
• Proficiency in common tools, especially PowerPoint and Excel
• Digital affinity and confidence in working with digital tools and platforms especially Salesforce
• Willingness to travel for collaboration with international teams and projects
• Excellent German and English skills, both written and spoken (at least C1 level)

Please apply with a complete application, including your CV, a compelling cover letter, and any relevant certificates or references.