Broker Reservation Agent

This is a Full Time Job

We are looking for a hard-working individual with excellent typing skills to help in our Broker Reservation Department. As a member of our team, you will input emailed reservations from various ticket sellers and enter them into the box office ticketing system.

Responsibilities
• Manage large volume of inbound e-mail reservations from various ticket sellers and reply back in a timely manner.
• Manage seat inventory requests for ticket sellers.
• Assist with reservation changes and follow up on guest issues relating to reservations.
• Answer incoming calls and book additional orders as needed over the phone.

Qualifications
• Previous experience in a customer support role.
• Excellent data entry skills.
• Experience with basic computer programs (word processing, basic use of spreadsheets, Gmail and outlook, using a standard office printer, web browsing).
• Comfortable working on a computer for an entire shift with dual screens.
• Flexibility with scheduling including nights, weekends and holidays.
• Typing accuracy and excellent communication skills.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Physical Qualifications
• Working environment is fast-paced.
• Frequent sitting throughout the work shift
• Position requires repetitive use of arms for answering busy phones and typing.

* The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
* All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.