VIP Game Night Crew

This is a Full Time Job

Under general direction and supervision, this position is responsible for handling, preparing and executing all elements of the Brooklyn Nets game experience and, in addition, will provide superior customer service to all new and current Brooklyn Nets ticket holders. The incumbent will ensure all clients are satisfied with their Barclays Center and other affiliated properties’ experience, and is responsible for addressing special requests and responding to issues/complaints as they arise. This position is part-time, but will require late nights and open availability for a majority of the Brooklyn Nets home games and events in addition to some Barclays Center events.

Brooklyn Nets, LLC is an Equal Opportunity Employer (EOE).

II. ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provides administrative support and coordinates for game contests to include selecting contestants;
• Greets and escorts patrons to seating and other areas to ensure a safe and enjoyable game experience;
• Works closely with other facilities’ employees and Brooklyn Nets Game Night Staff and assists when needed;
• Serves as a host on game nights in Brooklyn Nets hospitality areas;
• Assists with season ticket holder related functions may include: Season Ticket Holder Day, luncheons or dinners, facility events, team-related events and game night events;
• Participates in all other special projects/project team(s) as assigned, to support department/company objectives;
• Performs other duties as requested by the Sr. Director, VIP Services.

III. QUALIFICATIONS

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals to perform the essential functions.

A. Education and/or Experience
• 1-2 years experience in a customer service role;
• Previous experience in athletics and media relations is strongly preferred.

B. Knowledge/Skills/Abilities
• Must be able to adapt to a fast-paced environment where attention to detail is critical;
• Must be a punctual, flexible and reliable team player, able to work late nights and weekends;
• Must possess exceptional communication skills (both written and verbal);
• Must be able to multi-task and prioritize complex tasks;
• Must be able to maintain an impeccable professional appearance;
• Must have a strong sense of self-awareness and emotional intelligence;
• Must be self-directed and able to work independently;
• Must be personable and courteous at all times;
• Must exhibit sound judgment and discretion at all times.

IV. WORKING CONDITIONS

A. Travel Requirements
This position may require travel up to 5%.

B. Physical Demands
This position requires the ability to lift up to 10 pounds.

C. Work Environment
The incumbent splits time between Corporate Headquarters and on occasion the Barclays Center Arena. He/she will be expected to attend Brooklyn Nets games at the Barclays Center, as well as other events that may take place on weekends and/or holidays.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.