House Manager

This is a Full Time Job

The House Manager will work with the Theatre Manager to provide leadership and support for the Charles Playhouse by ensuring all patrons and staff have a safe and enjoyable experience. The House Manager will be present for the majority of Blue Man Group performances. The Charles Playhouse consists of two performance spaces; a 200-seat theater which is the former home to the comedy whodunit Shear Madness and a 500-seat theater that is home to the long-running smash hit Blue Man Group.

Duties and Responsibilities
• Be present for the majority of performances of Blue Man Group and provide oversight, preparedness and leadership with the Front of House team. Performances are primarily nights and weekends.
• Provide excellent customer service to Blue Man Group's patrons and provide customer service coaching to staff members.
• Run full building evacuation drills at least twice a year in partnership with Blue Man Group management. Be prepared to lead the team in an evacuation or medical emergency.
• Work with Theatre Manager to ensure compliance of all building policies especially Federal, State, and Local requirements related to Covid-19.
• Ensure that the Front of House team has all necessary supplies to perform their tasks. Order supplies as needed.
• Assist in the completion of the weekly operating calendar and facilitate distribution.
• Complete daily walk through of the premises and report safety and maintenance concerns to the Facility Technician and Theatre Manager.
• Ensure the security of the Charles Playhouse by performing a thorough end of night lock up procedure.
• Work with the Theatre Manager to ensure all licenses and permits are kept in good standing.
• Create and submit detailed performance reports.
• Provide administrative support to the Theatre Manager of the Charles Playhouse, as needed.

Supervisory Responsibilities
The House Manager helps to supervise a part-time staff of approximately 60 employees. The Theatre Manager Assistant carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to:
• Assist in hiring and training of new Front of House team members.
• Create monthly schedule for part-time employees to be approved by the Theatre Manager.
• Provide customer service coaching as needed
• Maintain records of staff performance, time and attendance, and payroll.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
• Cooperation
o Creates strong working relationships with all partnership companies.
o Liaises with production staff and Theatre Manager to coordinate Front of House operations and show policies.
o Offers assistance and support to co-workers.
o Works cooperatively in group situations.
• Adaptability
o Able to work around unexpected changes of circumstance or workload.
o Modifies a planned course of action based on new circumstances.
o Changes communication style to achieve the best results.
• Functional Competencies
o Looks for ways to improve and promote quality.
o Demonstrates accuracy and thoroughness.
• Team Orientation
o Fosters team cooperation.
o Understands team roles and responsibilities.
o Supports group problem solving.

Qualifications aka KSAOs
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proven written and oral communication skills
• Demonstrated ability to work independently and as part of a team.
• Familiarity with Microsoft Office software (Word, Excel, Access, PowerPoint).
• Understanding of basic BFD Fire Safety regulations to maintain the building's Evacuation Plan.
• Ability and willingness to work some early mornings in addition to the standard performance schedule of evenings and weekends.

Education and/or Experience
• Bachelor's degree or equivalent experience.
• At least one (1) year of experience in a professional office or theater environment.

Communication Skills
• Ability to read, analyze, and interpret basic reporting.
• Ability to respond to common inquiries or complaints from customers, partners, or members of the industry.
• Sensitivity to the needs of persons requiring ADA accommodations.
• High degree of discretion dealing with confidential information.

Critical Thinking
• Maintain a high standard of customer service by addressing and resolving customer concerns, questions, and complaints in a thorough and timely fashion.
• Facilitate ADA accommodation requests.