EntertainmentCareers.Net
Customer Support Representative
Breakdown Services
Los Angeles, CA
Uh oh, this posting was removed on 6/18/2018 9:06:00 AM PST
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Web-based entertainment service company is seeking a detail-oriented, patient, and technically savvy individual to provide assistance to customers via phone, email, and online chat. Experience in the entertainment industry is a plus. Broad experience in technical support for both Windows and Apple computers and web browsers is required. Must have a car to support offsite client training. Please include any previous CSR experience.
We are not a traditional call center. We desire support staff whom can think critically and find solutions to unique challenges while remaining professional with customers.
Primary Responsibilities
- Learn all aspects of the business and available features and products and stay up to date on new features and products
- Provide accurate technical support on our proprietary software and website via phone, email, online chat, and in-person in an efficient and timely manner
- Train clients on using the website and software
- Maintain a physical inventory of equipment and manage the digital inventory database
- Drop-off and pick-up equipment from clients
- Help maintain written and video tutorials for use by customers and clients
- Help keep internal staff up-to-date with new features and changes to our software
- Deductively investigate bug reports to determine cause and severity
- Provide feedback from customers and clients regarding requested improvements to the software and contribute creatively to finding solutions to user pain points.
Qualifications
- Bachelor's degree preferred
- Strong communication skills (written and verbal)
- Exceptional attention to detail
- Excellent computer knowledge, both Apple and Windows
- Self-motivated and result oriented
- Ability to handle multiple tasks efficiently and accurately
- Enthusiastic and a team player
- Proficient in use of Microsoft Word, Excel, Google Drive, GoToMeeting, GoToAssist, Slack, Freshdesk, Quicktime, or other comparable products
- Entertainment industry knowledge a plus
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Assistant and Entry Level Category
Search for Customer Support Representative jobs in Los Angeles-CA
Web-based entertainment service company is seeking a detail-oriented, patient, and technically savvy individual to provide assistance to customers via phone, email, and online chat. Experience in the entertainment industry is a plus. Broad experience in technical support for both Windows and Apple computers and web browsers is required. Must have a car to support offsite client training. Please include any previous CSR experience.
We are not a traditional call center. We desire support staff whom can think critically and find solutions to unique challenges while remaining professional with customers.
Primary Responsibilities
- Learn all aspects of the business and available features and products and stay up to date on new features and products
- Provide accurate technical support on our proprietary software and website via phone, email, online chat, and in-person in an efficient and timely manner
- Train clients on using the website and software
- Maintain a physical inventory of equipment and manage the digital inventory database
- Drop-off and pick-up equipment from clients
- Help maintain written and video tutorials for use by customers and clients
- Help keep internal staff up-to-date with new features and changes to our software
- Deductively investigate bug reports to determine cause and severity
- Provide feedback from customers and clients regarding requested improvements to the software and contribute creatively to finding solutions to user pain points.
Qualifications
- Bachelor's degree preferred
- Strong communication skills (written and verbal)
- Exceptional attention to detail
- Excellent computer knowledge, both Apple and Windows
- Self-motivated and result oriented
- Ability to handle multiple tasks efficiently and accurately
- Enthusiastic and a team player
- Proficient in use of Microsoft Word, Excel, Google Drive, GoToMeeting, GoToAssist, Slack, Freshdesk, Quicktime, or other comparable products
- Entertainment industry knowledge a plus
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