Commerce Strategy Director

This is a Full Time Job

Our mission

Our values

• Bold Curiosity.
We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients' worlds and are always hungry to learn more about them, our specialisms and each other.

• Connected Clarity.
We are focused in our collaboration - joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple.

• Positive Encouragement.
We want to make working with us the best part of someone's day. We lift one another up, find the fun in the day to day and are committed to ensuring everyone belongs.

• Constant Impact.
We believe in outcomes over outputs. We're goal orientated, results driven and data-led. We show up with passion every day. And we're always honing our craft.

Brave Bison Commerce

About the Role

Brave Bison Performance & Commerce is a specialist ecommerce systems integrator, building and running commerce platforms for ambitious organisations across retail, services, B2B trade, and financial services. Our clients range from household names to fast-growing challengers, and they share one thing: complex commerce needs with real commercial stakes.

As our client base grows and the ecommerce landscape shifts faster than ever, we are creating a new strategic function at the heart of how we think, sell, and grow.

The person in this role owns the problem. Before a solution is designed, before a scope is written, before a pitch is built, this person has done the hard work of understanding what a client or prospect is trying to achieve, where the real value lies, and what is genuinely getting in the way. That clarity is what makes everything else possible.

This is also a highly visible role with a forward view. You will be critical in setting the strategic direction of the Commerce business. You'll look ahead at where ecommerce is going, what that means for the brands and organisations we work with, and how Brave Bison Commerce needs to be positioned to serve them well. You will bring that perspective into pitches, client conversations, and the way the management team thinks about the future.

This is not a Business Analyst role, and it is not a delivery role. Our solutions architects and BA team are responsible for the technical answer. This role is responsible for making sure we are answering the right question and preparing us and our clients for the future.

The Team

This role reports into the VP of Commerce and sits as a full member of the Commerce Management Team, alongside a Project Director and a Director of Technology. You will contribute to collective business direction, help shape how we operate as a practice, and have real influence over the standards and approach we bring to clients.

You will also hold a dotted line connection to the Business Analyst team, adding problem diagnosis capability on top of their requirements gathering work and raising the overall quality of discovery across the practice.

What You'll Do

Own the problem definition in pre-sales and pitch processes
• Work quickly to understand a prospect's business challenges, commercial pressures, and strategic priorities, and distill them into a clear narrative that gives our solutions architects the right foundation to design from.
• Be the person who can sit across from a senior stakeholder, ask the right questions, and surface what is really driving the need, not just what has been written in a brief (the brief behind the brief).
• Produce concise, well-structured problem statements and strategic briefs that sharpen our pitch responses and ensure our proposed approach is grounded in the client's actual reality.
• Challenge proposed approaches where the solution is running ahead of the problem, and bring the conversation back to what the client is genuinely trying to unlock.

Drive strategic value with tier one clients
• Engage directly with C-suite and Director level stakeholders at our most important accounts, operating as a trusted strategic adviser.
• Lead structured conversations that surface a client's 6 to 12 month priorities, understand where the pressure and the opportunity sit, and translate that into a clear view of where we can make the most difference.
• Build and evolve Key Account Plans for tier one relationships, ensuring our work is always connected to what matters commercially to the client, not just what is in scope.
• Establish and improve frameworks for demonstrating value to clients, moving beyond delivery metrics toward the outcomes that matter at board level.

Set our strategic view on the future of ecommerce
• Maintain a sharp, well evidenced point of view on where ecommerce technology and customer experience are heading, and what that means for the organisations we work with.
• Translate developments in AI driven personalisation, agentic commerce, unified commerce architecture, and evolving buyer behaviour into clear implications for clients and for our own positioning.
• Brief and challenge the Commerce Management Team and solutions architects with strategic context ahead of key pitches and account reviews.
• Develop thought leadership and market intelligence that keeps Brave Bison credibly differentiated and commercially relevant.

Strengthen discovery and problem framing across the practice
• Work alongside the Business Analysis team to add a layer of genuine problem diagnosis to their discovery and requirements work, building a more complete picture of the business and customer challenge before solutioning begins.
• Champion the principle that understanding the business and customer challenge is the foundation on which good requirements gathering is built.
• Contribute to the Commerce Management Team on practice direction, quality standards, and how we operate as a business.

Who You Are

We are deliberately looking outside the traditional ecommerce agency talent pool for this role. We want someone who has operated at a senior level inside a client-side organisation, a strategic consultancy, or an advisory capacity where understanding the business problem came before everything else.