Intern - Group Sales & Ticketing Florida Operations

Part Time Unpaid Internship
POSITION OVERVIEW:

The Boston Red Sox are looking for an individual who will be responsible for actively selling and servicing group tickets, pre-game hospitality packages and other ticketed-related products at JetBlue Park for Spring Training. The individual will establish strong and lasting relationships with accounts through outbound phone calls, emails, and in-park meetings. Responsible for maintaining an industry-best standard in customer service for all group accounts. In addition, the individual will assist with Ticket Office-related duties.

Start Date: October 3rd, 2022

End Date: April 2023

RESPONSIBILITIES:
• GROUP SALES
• Coordinate and execute a minimum of 40 sales activities per day.
• Develop new leads through cold calling, networking events, utilization of Salesforce tools, social selling, and referrals from current customers.
• Renew and service all group accounts. Establish and maintain strong relationships with all group contacts.
• Enhance existing and create new group sales events to maximize ticket sales and revenue.
• Develop and grow theme games.
• Assist in executing pre-game assets for the group sales.
• Handle all questions, requests, problems and concerns from group inquiries and sales.
• Review account information on the ticketing system to make sure it is up to date, accurate and complete.
• Make changes to or obtains additional information when needed.
• Always represent the Club in a positive and professional manner.
• Conduct client and prospect visits during home games.
• TICKETING
• Assist the Ticket Office in handling questions, requests, and processing individual and season tickets.
• Help Season Ticket Holders with their MLB Ballpark App.
• Perform a variety of other sales and services functions within the Ticketing Department as needed throughout Spring Training including answering inbound sales and service phone calls related to tickets, in-person customer service on game days and other tasks as assigned.

CHARACTERISTICS/REQUIREMENTS
• Highly organized and able to meet deadlines
• Ability to work in a high-paced environment
• Strong understanding and use of Microsoft Excel, Word, PowerPoint and Google docs
• Excellent written, verbal, and interpersonal skills
• Strong interest in sales and customer service
• Prior tour experience a plus
• Knowledge of Southwest Florida market a plus
• College Credit available, if needed for graduation, but not a requirement

The Red Sox (or FSM) requires proof of being up-to-date on COVID-19 vaccination as a condition of employment, subject to applicable legal requirements. Up-to-date means having received all recommended COVID-19 vaccination doses in the primary series and a booster dose(s) when eligible, per CDC guidelines.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.