Operations Director

This is a Full Time Job

Director of Operations Bethesda Community Base Ball Club (BCBBC)

Position: Director of Operations, Bethesda Community Base Ball Club (BCBBC)

(Note: BCBBC is a nonprofit organization doing business as the Bethesda Big Train, and

will be referred to as Bethesda Big Train throughout this document).

Job Type: Full-time position, starting February 2, 2026

Reports To: Club President - Business Responsibilities

General Manager/Head Coach - Baseball Responsibilities

Collaborates with and is accountable to the Board of Directors

Pay Range: $45,000 to $55,000 (pending experience; potential performance-based, year-end bonus)

Schedule: 24 home games (May 29-July 31), flexible off-season hours (August-April)

Location: Rockville, MD (Shirley Povich Field, Cabin John Regional Park)

Position Overview:

The Director of Operations is responsible for coordinating and managing the day to day administrative and technical operations of the Bethesda Big Train - that do not fall under the jurisdiction of the General Manager/Head Coach. This includes managing our website and online presence; working within and managing multiple software platforms; organizing and executing all game night operations; overseeing broadcasting; ticketing; designing creative content; marketing and outreach efforts; social media; supervising concessions; working with vendors (food, merchandise; other); managing/training fellows, interns, and volunteers; and providing first rate customer services to our fans and guests. The position is internal and external facing, requiring exceptional leadership and management skills as well as outstanding proficiency in written and verbal communication.

If you like to work hard, have a desire to learn, and a sense of humor, and you are seeking an exciting opportunity in local sports to utilize your creative, managerial, and organizational skills and/or to build a broad range of professional skills to prepare you for a career with a professional team or nonprofit organization, this job is for you!

Responsibilities:
• Works in collaboration with the General Manager/Head Coach to ensure the smooth operation of the Bethesda Big Train baseball team and organization.
• Works closely with and collaborates with members of the Board of Directors.
• Works with the Board Treasurer to develop, execute, and track the annual budget, including timely payment of invoices.
• Hires (when applicable), trains, and manages full time and/or seasonal staff, fellows, interns, and volunteers. Works in collaboration with the GM/Head Coach.

Oversees All Contracts and Supervision of Vendors
• Oversees all aspects of ticketing, including marketing, sales/refunds, customer service and online system design, functionality and troubleshooting.
• Manages the processing of payments through donations, camp registrations, picnics, merchandise, etc.
• Manages all aspects of concessions, including group hospitality and picnic packages.
• Oversees the creation of all creative content, including but not limited to game broadcast production (BigTrain.TV), photography, videography, editing, graphic design, website, print, and digital communications, promotional campaigns, and merchandise.
• Develops and implements a visually appealing and engaging marketing and community outreach strategy through various forms of communication.
• Oversees technical setup and configuration on game days (sound system, laptops, and microphones).
• Supervises all aspects of game night operations: set up/clean-up; ticketing, concessions, group hospitality, merchandise, run of show/script, in-game programming, giveaways, promotions, fan engagement, etc.
• Ensures a welcoming, safe, healthy and friendly environment for Big Train fans, guests, players, staff, and volunteers at all times.
• Works with the Board President and General Manager/Head Coach to ensure Big Train revenue goals are met or exceeded, focusing on new and renewing donors, sponsors, group sales, camp registrations, merchandise, and concessions.
• Serves as a liaison to sponsors, vendors, civic stakeholders and Ripken League officials.
• Works with the Board President and General Manager/Head Coach to ensure compliance with all government regulations and BCBBC standards of conduct.

Job Qualifications
• Previous management and/or supervisory experience.
• Bachelor's degree or equivalent.
• Effective leadership skills in a team environment.
• Passion for mission-driven nonprofit community building.
• Self-motivated with a strong work ethic to take initiative on projects and events.
• Ability to adapt and work well in a fast-paced, dynamic environment.
• Ability to actively listen, convey information clearly, and respond with patience.
• Experience in assessing strengths, assigning tasks appropriately, setting clear expectations, tracking progress and ensuring deadlines are met.

Job Questions:
• Please paste a link to a writing sample so we can see your work