Member Experience Representative

This is a Full Time Job

As a Member Experience Representative at The Daily Wire, you'll be on the frontlines of our mission to serve and delight our most loyal members. Acting as the voice of our brand, you'll respond to inquiries with empathy, efficiency, and expertise, ensuring every interaction reinforces our commitment to excellence. Whether answering calls, walking members through DailyWire , Bentkey, and Jeremy's Razors, or troubleshooting issues, you'll provide clear, helpful solutions while building trust and lasting relationships. This role is perfect for someone who thrives on meaningful connections, problem-solving, and delivering an outstanding customer experience in a fast-paced, values-driven environment.

Primary Responsibilities
• Respond quickly and professionally to member issues with empathy, accuracy, and care.
• Develop deep product knowledge of DailyWire , Bentkey, and all consumer products to provide expert guidance and troubleshooting.
• Identify and act on opportunities to upsell and cross-sell memberships and products that enhance member value.
• Manage member communications across multiple channels, including phone, email, and chat.
• Research and recall information efficiently to deliver exceptional support and solutions.
• Assess member needs to provide the right answers, troubleshooting steps, or guidance for a positive experience.
• Adhere to established customer service policies, procedures, and best practices.
• Consistently strive to meet or exceed individual and team performance targets.
• Pursue creative, effective solutions to resolve issues beyond standard policy shortcuts.

Experience & Requirements
• At a minimum, a High School Diploma or GED.
• Previous experience in customer support, client services, sales, or a related field is a plus.
• Excellent communication skills – you're a pro at phone conversations and real-time chat interactions.
• Exemplary written communication is a must.
• Above average computer skills and experience with tracking/recording call information, filing documents, or updating customer profiles/accounts.
• Ability to concentrate on multiple problems at once.
• Excellent time management and prioritization skills.
• Customer-focused! You're all about delivering positive customer experiences and finding resolutions.