Post Production Support Desk Technician
Beachbody LLC
Santa Monica, CAThis was removed by the employer on 10/8/2020 1:23:00 PM PST
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Freelance Job
Job Summary
Beachbody's Post-Production department - a team of 40+ editors, assistant editors, graphic artists, quality assurance experts and coordinators - has an opportunity for a professional and experienced individual to fill the role of Support Desk Technician. The successful applicant will be responsible for maintaining the integrity of all Mac and PC computer workstations and associated software, primarily Adobe Creative Cloud and Levels Beyond Reach Engine. The Technician will also be the main point of contact for employee who are experiencing hardware or software issues. This is an excellent opportunity for the right individual to join a dynamic, fast-paced team in a growing and prestigious organization.
Core Responsibilities
• Assist personnel with installation, configuration and ongoing usability of system hardware and software
• Offer daily operations and systems support to personnel
• Verify functionality of hardware and software components; perform regular maintenance and upgrades
• Troubleshoot hardware and software issues in person and via phone
• Assist employees with computer problems and answer their questions
• Assist Engineering team in on-going archive activities.
• Perform other responsibilities as required and as assigned.
Required Skills
• Bachelor's Degree in Computer Science or related field
• 3+ years' experience in computer networks and systems maintenance
• 2+ years' experience on Mac operating systems
• Demonstrable experience with creative software and applications, including but not limited to Levels Beyond Reach Engine, Cinema 4D, Red Giant, Boris FX, UTC and Avid Pro Tools
• Ability to meet deadlines and manage stress effectively in high-pressure situations
• Understanding of support desk responsibilities to other members of the post-production team, and an ability to communicate technical concepts effectively to a varied audience
• Strong sense of discretion and confidentiality required
Length of contract is TBD