Account Manager

This is a Full Time Job

Daily responsibilities include but are not limited to managing project timelines and deliverables, communicating with clients, analyzing data, and executing marketing tactics.
On an ongoing basis, the Account Manager will provide BEM with insights, observations, and actionable recommendations for streamlining operations, improving efficiency, and maximizing results.
This position reports to the Operations Director and will be supported by Account Coordinators and interns. Work can either be conducted remotely or from BEM's workspace in East Nashville. The top candidate will be offered a minimum 3-month contract for training and the potential to earn full-time employment. The 3-month training period does not apply to those who have participated in our internship program.

Minimum Required Qualifications:
College graduate with a major in business, music, marketing, communication, sociology, or psychology
3+ years of background in executing marketing campaigns
2+ years of direct client management experience
1+ year of account management or 2+ years of account coordinator experience
Experience in strategizing and building digital advertising campaigns in Meta and/or Google Ads
Experience managing, mentoring, or overseeing junior team members

Hard Skills:
Expert-level written and oral communication skills. Preference is given to strong copywriters and editors
Highly accomplished in digital advertising (e.g., Facebook, Instagram, Google, YouTube, etc.)
Able to analyze data, identify actionable takeaways, and deliver clear and concise reports
Detailed experience with social media including content creation and community management
Proficient in Microsoft Office (e.g., Word, PowerPoint, Excel) and Google Products (e.g., Doc, Slides, Forms)
Hands-on experience in website development (e.g., WordPress, Squarespace, Wix)
Strong aptitude for creating visual content (e.g., Canva, Illustrator, Premiere, Final Cut)
Understanding of and experience with search engine optimization (SEO)
Solid ability to execute email marketing and manage subscriber data (e.g., Mailchimp)

Soft Skills:
Ability to work independently with minimal direction and supervision
Excellent people skills for collaborating with colleagues and clients, in-person and remotely
Highly organized, detail-oriented, efficient, and productive while simultaneously managing multiple tasks
Needs to be instructed only once, but not afraid to ask for clarification
Capacity to get work done in a fast-paced environment not confined to a typical ''9-to-5'' day
Confident, mature problem-solver, and adept at anticipating opportunities. Handles objections with ease
Seeks, welcomes, and uses constructive criticism to learn, improve, and grow
Builds long-term relationships with clients while anticipating needs and upselling relevant services

Outcomes:
Lead and manage at least active client campaigns, ensuring that all projects are completed on time and aligned with client goals.
Maintain a 95%+ client retention rate through proactive communication, performance reporting, and strategic recommendations
Produce monthly reports for 100% of clients, including key performance indicators and actionable next steps
Identify and present at least 2 upsell opportunities per client annually to increase account value and client success
Mentor and oversee account coordinators and interns, contributing to a culture of learning, accountability, and team growth
Consistently contribute process improvements and efficiency strategies to enhance BEM's internal workflow and campaign execution