Event Staff Team Member

This is a Full Time Job

Event Staff Team Member Job Description:

Out-going and fan-friendly individuals are needed to become members of our Game Day Event Staff. Our Event Staff members will greet guests, check tickets and direct fans with the primary focus of providing the best possible experience from entrance to exit! The Game Day Team Member position requires the flexibility to work evenings, weekends, and holidays as required.

Team Member Overview:
• Greets and directs fans entering the ballpark.
• Provide directional information to fans regarding seating, concessions, and general ballpark locations.
• Various assignments at entrance gates; greeting, scanning and examining tickets or passes to verify authenticity.
• Maintain an up-beat, family atmosphere so that all fans can enjoy the game.
• Communicates to all guests in a friendly and knowledgeable manner
• Guide fans to exits or provide other instructions or assistance in case of emergency
• Other duties as assigned

Team Members Qualifications:
• Outgoing and fan-friendly.
• Strong customer focus; treats all guests with respect and courtesy.
• Excellent communication skills.
• Enthusiastic and courteous.
• Ability to solve problems and stay calm under pressure
• Ability to follow written and/or oral instructions.
• Ability to work in all types of weather (heat, cold, rain).
• Flexible and willing to work many different areas of the ballpark.
• Ability to examine tickets to verify authenticity, using criteria such as color and date issued.
• Ability to read and interpret documents such as safety rules
• Team Members must be available for approximately 2/3 (9 games a month) of home games for the Orioles 2025 schedule.

Physical Requirements:
• Remain in a standing position throughout the shift;
• Frequently ascend/descend stairs or ramps to direct fans to their seats or provide other assistance;
• Frequently move about the ballpark to direct fans;
• Ability to work in a loud environment.
• Ability to communicate and exchange information with fans and other staff.
• Ability to work in enclosed spaces (if assigned to elevator attendant)

DISCLAIMER

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

EQUAL OPPORTUNITY STATEMENT

The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran's status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.

The anticipated hourly rate for this role is $15/hour.

Benefits include concession and merchandise discounts, free parking, and limited complimentary baseball tickets to home games.

This information is being provided in accordance with the Maryland Equal Pay for Equal Work - Wage Range Transparency law.

Posted: 3/19/25