Customer Service & Sales (Dual Role)

This is a Part Time Job

Customer Service & Sales Specialist

AXiS Pedal & Drum Co. | Remote | Part-Time | Fixed Weekly Pay + Commission

AXiS is looking for a dynamic, outgoing musician to be a positive and active contributor to the growing AXiS team. This is a dual role with a primary focus on day-to-day Customer Service and a secondary focus on sales, sales support and customer engagement.

Customer service
Check incoming emails and Gorgias tickets each weekday and respond to customers within one business day.
Answer product, order, order status and general support questions clearly and helpfully.
Assign tickets to the appropriate teammates as needed and coordinate with department heads when an issue needs their input. Keep customers with open orders informed about shipment timing and next steps. Follow up on unresolved issues and document conversations so customers and teammates know where things stand. Identify recurring questions and help improve Gorgias workflows and automation where it makes sense.

Sales
Proactively follow up on abandoned carts, answer questions, and help potential customers choose the right products. Stay in touch with customers awaiting shipments and identify relevant opportunities to add to or upgrade their orders. Build trust through useful product guidance, without pushing products that do not fit the customer's needs.

What we're looking for
Musician, ideally a drummer, with a solid understanding of drums, drum pedals, and related hardware. Candidates with strong music-industry experience and deep knowledge of drum equipment are also welcome.
Communicate clearly and warmly by email and can take ownership of customer conversations.
Organized enough to manage a ticket queue, follow up consistently, and track your results.
Comfortable identifying sales opportunities while putting the customer's needs first.
Familiarity with AXiS products is a strong plus. Experience with Gorgias or a similar customer support platform is also helpful.

Schedule and compensation
This is a fully remote, part-time role of approximately 10-15 hours per week. Being in the Bay Area and available for occasional in-person meetings is a plus. It requires at least a daily check of incoming tickets and customer responses within 24 hours. You'll check in with your manager weekly once established, with more frequent check-ins during the initial transition.

Compensation is a fixed weekly amount plus monthly sales bonus.

Please send your resume, brief description of your experience and musical background and tell us why you want to work from AXiS!