Audience Engagement Coordinator

This is a Full Time Job

Fan Engagement Coordinator
This is a full-time, in-person position located in Indianapolis, Indiana.

About the Fan Engagement Coordinator
The Fan Engagement Coordinator manages and executes day-to-day fan engagement efforts across Audiochuck’s content and platforms. This role serves as a key connection point between the brand and its audience, helping strengthen relationships with our community while supporting fan club operations and engagement initiatives.

This position collaborates cross-functionally to enhance the overall fan experience, ensuring communication is thoughtful, responsive, and aligned with Audiochuck’s voice and values.
What You’ll DoFan Interaction & Engagement
• Manage daily listener engagement across multiple fan platforms
• Respond to fan inquiries in a timely, thoughtful, and brand-aligned manner
• Monitor shared inboxes and maintain consistent communication across channels

Fan Club & Content Support
• Upload and maintain fan club announcements and content collections
• Maintain the Fan Engagement department calendar
• Support fan club initiatives, including coordination with external partners on mailers

Fan Mail & Fulfillment
• Manage inbound and outbound fan mail and packages
• Coordinate shipping logistics and maintain necessary supplies

Merchandise & Campaign Support
• Assist with merch initiatives, including shoot preparation and supply coordination
• Support campaign logistics tied to fan engagement efforts

Feedback & Insights
• Gather and organize weekly episode feedback data
• Track and share fan feedback and audience insights with internal teams

Administrative & Operational Support
• Log and track escalations and key fan engagement activities
• Support internal processes and cross-functional projects related to fan engagement

What You’ll Bring to the Table
• 1 years of experience in customer service, community management, or fan engagement
• Strong social media proficiency and comfort engaging across digital platforms
• Excellent written communication skills
• Highly organized with the ability to manage multiple tasks and deadlines
• Strong attention to detail and follow-through
• Passion for community building and fan experience
• Familiarity with Audiochuck content is a plus

What Success Looks Like
• Fans receive timely, thoughtful, and brand-consistent communication
• Fan club initiatives are organized and executed seamlessly
• Fan feedback is captured and shared in a way that informs internal teams
• Operational processes are organized and proactively managed
• The overall fan experience reflects Audiochuck’s commitment to connection and advocacy

What Audiochuck Will Bring to the Table
• Commitment to intentional leadership development
• Dedication to company culture and promoting mental health
• A collaborative and passionate team aligned around advocacy and impact
• Opportunity to strengthen relationships with a highly engaged audience
• 401(k) retirement plan with employer match
• Generous paid time off
• Team events and company-sponsored activities