Technical Support Engineer

This is a Full Time Job

Job Title: Technical Support Engineer

Department: Corporate Digital

Reporting To: Director, Amperwave Operations

Employment Type: Full Time

Location: Philadelphia OR Vancouver, WA - Hybrid

Overview:

As a Technical Support Engineer, you will support our customers’ needs including, but not limited to, the installation, maintenance, and daily product support of proprietary software and services. In addition to being responsible for general support related activities you will also interface with Engineering, Product, and Sales on a daily basis. If you consider yourself a computer guru and thrive in a fast-paced environment, this is a fantastic opportunity in the IT/Engineering field.

Responsibilities

What You'll Do:
• General helpdesk support and knowledge base management. We use Zendesk primarily working through Work directly with clients to install and configure Streaming and On Demand software. Position will have a podcasting focus initially.
• Provide technical guidance and information to users.
• Become an expert with our ad server, streaming servers, podcasting platform and all related services such as web players, and API integrations with 3 rd parties.
• Provide basic software support and troubleshooting for clients, partners and internal departments by resolving or recommending solutions to their issues.
• Use remote access protocols to maintain our proprietary streaming software located within client networks and assist the customer in identifying networking, software, or hardware related issues.
• Create and maintain documentation for internal and external needs.
• Work with web-related technologies, basic JavaScripting, API troubleshooting and more.
• Assist as needed in special projects ranging from data entry to building custom tools or reports.
• Effectively communicate product bugs and issues to management and established groups.
• Rotate through a weekly on-call shift with the rest of the team.
• General working hours are 8-5.

Qualifications

More About You:

Required:
• Associates degree in a Computer Science/Information Technology related field or equivalent experience.
• Exceptional computer skills primarily with Windows Operating Systems, networking, and hardware.
• Excellent verbal and written communications skills are required.
• Effectively communicate to a technical or non-technical audience.
• Basic understanding of web technologies and techniques (JavaScript, HTML).
• A solid grasp of the Microsoft Office Suite, Google Docs and Jira.
• Strong attention to detail while being self-directed.
• Able to balance competing tasks in a rapidly changing environment.
• Enthusiasm for new technology and strong team spirit. We collaborate constantly.
• Willingness to ask questions and adopt a learning mindset.
• Ability to troubleshoot and resolve technical issues is a MUST.

Preferred:
• Experience with AI tooling.
• Experience pulling data from SQL databases.
• Experience in the radio broadcast, advertising or streaming industry is a plus.
• Knowledge of streaming media protocols: HTTP Live Streaming (HLS), and Icecast.
• Experience with audio engineering is a plus.

Important Notes:

Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.