Team Services Specialist - Payroll Experience

This is a Full Time Job

Job Title: Team Services Specialist - Payroll Experience

Department: Corporate Finance

Reporting To: Team Services Manager

Employment Type: Full Time

Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

Location: Philadelphia

Work Arrangement: Hybrid

Overview:

Audacy Team Services is responsible for maintaining the integrity of employee data and promptly addressing inquiries and requests related to employee information, changes, and reporting – all housed within our HRIS system (UKG). A member of Audacy Team Services is expected to show optimal customer service when providing administrative support to employees and work closely with the HR and Payroll teams to facilitate the Hire-to-Retire process.

Responsibilities

What You'll Do:
• Processes payroll prechecks for over 500 employees, including union employees across multiple unions.
• Performs calculations in overtime, vacation, sick time and union contributions.
• Prepares reports that include summaries of earnings, tax deductions and union dues.
• Resolves payroll discrepancies and responds timely to employee queries.
• Provides initial resolution support and ensures prompt, accurate, and consistent handling of inquiries via ticketing system, phone, and face-to-face engagement.
• Processes employee data changes related to payroll, benefits, unemployment, child support garnishment orders, PTO, employment verifications, job changes, salary, terminations, org-level changes, and HR transactions.
• Provides aid and guidance to employees seeking to update personal information in MyHR.
• Reassigns tickets via the cloud-based ticketing system to ensure inquiries are addressed by the appropriate departments.
• Owns market documents that support all changes (Contracts, CBAs, Offer Letters, Notification Forms, etc.)
• Prepares weekly and monthly reporting for AST Director, Controllers, and Managers.
• Partners with SMEs to resolve specific inquiries that require further research and knowledge.
• Adheres to ATS Service Level Agreement (SLA) to ensure optimal customer service is consistently achieved.
• Participates in team projects and identifies process improvement opportunities.

Qualifications

More About You:

Required & Preferred:
• Previous experience working with multiple NY unions in the Media industry (specifically AFTRA , WGA, IBEW).
• Previous experience with employee data or HRIS functions.
• Excellent written and verbal communication skills.
• Ability to meet strict deadlines.
• Shows integrity, discretion, and sensitivity to confidential data.
• Solution-oriented, organized, and highly attentive.
• Ability to work in a fast paced and constantly changing environment.
• Ability to research, interpret, and reconcile data.
• Ability to keep stakeholders informed.
• Bachelor’s degree in Finance or related field.
• 2 years of HR, Payroll, or data processing work experience.
• 1 year of customer service related work experience.
• 1 year of Union experience.
• 1 year of Workday experience.
• UKG (Ultimate) / Business Intelligence.
• Zendesk Ticketing System.
• Google Suite.
• Workday.

Important Notes:

Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.