National Sales Operations Coordinator

This is a Full Time Job

Job Title: National Sales Operations Coordinator, TWIN

Department: Sales/Operations

Reporting To: VP, TWIN

Employment Type: Full-Time

Location: Austin, TX | Dallas, TX | Houston, TX

Work Arrangement: On-Site, Hybrid

Overview:

The Sales Operations Coordinator provides essential operational and administrative support to the TWIN department, ensuring the high-frequency and accurate delivery of traffic and weather sponsorships across multiple radio stations and markets. This role operates in a high-volume environment where attention to detail and data accuracy are critical, as errors directly impact revenue, client relationships, and operational efficiency.

This role is ideal for someone who thrives in a detail-driven, high-volume environment and takes pride in getting things right the first time. The ideal candidate is highly organized, naturally double-checks their work, and understands that accuracy, follow-through, and consistency are essential to supporting revenue and client satisfaction.

Responsibilities

What You'll Do:
• Reporting & Analytics: Generate daily and weekly revenue cadence reports for management.
• Inventory Tracking: Create weekly enterprise-wide reports highlighting unsold and available market inventory.
• Ad-Hoc Reporting: Compile specialized reports, including vertical category analysis, TWIN entitlements, rate and inventory benchmarks, lead generation, and spot time verification.
• Multi-Market Order Entry: Process buys spanning 10 to 50 markets simultaneously, ensuring rates, flight dates, and dayparts are entered accurately and verified prior to submission.
• Inventory Oversight: Monitor sell-out levels and proactively coordinate adjustments due to oversell to retain revenue.
• Creative & Script Logistics: Serve as the primary point of contact for multi-market client copy and ensure all creative meets requirements prior to airing.
• Client Onboarding: Steward deals from signed contract through on-air execution, ensuring accuracy and timeliness.
• Aircheck Management: Pull and organize airchecks and distribute to management and station reps as needed.
• Compliance & Performance Tracking: Audit logs to verify all sponsored segments aired as contracted and coordinate make-goods when needed.
• Discrepancy Resolution: Reconcile billing discrepancies by cross-referencing insertion orders with broadcast logs.
• Strategic Ad Displacement: Execute urgent directives to remove or adjust creative across the network.
• Market Research: Gather data on competitive spending and local trends to identify growth opportunities.
• Post Log/Post Campaign Analysis: Generate reports to validate delivery and demonstrate audience reach.

Qualifications

Required:
• Experience: 3-5 years experience supporting media or sales operations
• Media Literacy: Solid understanding of the broadcast radio landscape and systems preferred.
• WideOrbit Systems: Complete SA101, SA102, and SA103 within 14 days to support order entry and scheduling accuracy.
• vCreative Software: Complete training and certification within 30 days to manage commercial copy and workflows.
• Technical Proficiency: Advanced proficiency in Microsoft Excel and Google Sheets.
• Project Management: Ability to manage multiple deadlines across markets and time zones.
• Data Integrity & Accuracy: Exceptional attention to detail, ensuring accuracy across contracts, logs, and reporting.
• Professional Communication: Strong interpersonal skills to coordinate with teams and clients.
• Problem Solving: Ability to identify issues and resolve them proactively.

#LI-CM3