IT Support Specialist

This is a Full Time Job

Job Title: Board Operator

Department: Technical

Reporting To: Chief Engineer

Employment Type: Full -Time

Location(s): St. Louis, MO

Work Arrangement: On-Site

Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

Overview:

Audacy St Louis is looking for IT Support!

Responsibilities

What You'll Do:
• Installing and configuring desktop computer hardware, software, network connections, and printers.
• Monitoring the ticketing system and autonomously and proactively addressing service issues.
• Providing technical support across the company (this may be in person or over the phone)
• Modifying accounts for users through permissioning change requests.
• Repairing and replacing equipment as necessary
• Implementing new technologies collaboratively in a team environment.

Qualifications

More About You:

Required & Preferred:

Your ability to provide extraordinary customer service through excellent and systematic, but un-scripted problem-solving skills will be paramount to your success. Your attention to detail, great communication skills, and passion for technology will make you a valued team member through being responsive to service issues and requests. Plus, you're in possession of an awesome and thoughtful logical process in how you approach problem solving. You stick to strict work schedules, deadlines, and prioritize your work. Teamwork and collaboration skills are a must.
• Previous experience providing desktop support; 1-3 Years.
• Basic understanding of networking knowledge: LAN/WAN, TCP/IP, Subnetting, DNS, AOIP
• Strong working knowledge of desktop technology as it relates to Google Workspace solutions including: IT Support Ticketing, Zoom VoIP Support Solutions, and other cloud-based collaboration platforms.
• Strong Desktop Security Best Practices through managing frequent OS updates, through user experience embellishment, as well as through Audacy's social inter-web channels
• Experience with broadcast, or content creation software tools such as Adobe Audition, Audacity, or OBS is recommended
• Must be physically able to move heavy computer equipment/boxes, safely climb short ladders without assistance.
• Finally, familiarity with the proper and safe use of small company-provided hand tools.

Important Notes:

Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.