Senior Ticket Operations Coordinator

This is a Full Time Job

Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you're committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you'd be shocked if guests weren't positively impacted by their interactions with you.

Job Summary: As a ticket operations coordinator you will be working closely with ticket sales and marketing departments to help manage ticketing accounts, build ticket offers, and run reports. In this position you will be required to work events such as Atlanta Hawks games, Skyhawks games and State Farm Arena concerts and events. Customer service skills and the ability to solve problems are a must. This is a fast-paced environment where you will need to have a high attention to detail and be able to handle multiple tasks at once.

Key Responsibilities:

Ticket Operations & Premium Seating Support
• Manage the Ticket Operations and Premium Seating inboxes, responding to a high volume of requests (100 emails per week). Support representatives in managing over 6,000 accounts by ensuring timely, accurate, and service-focused execution.

Event Day Operations & Team Support
• Support event day operations by assisting in the oversight of 20 part-time team members. Provide guidance as needed, help facilitate training, and assist in resolving more complex situations to deliver a seamless experience for fans and team members.

Premium Accounts & Inventory Coordination
• Assist with the management of suite lease and premium reserve accounts, including reviewing contracts, ensuring accurate account setup, and supporting timely payment processing. Help maintain internal inventory, build suite rental events, and process suite orders within the suite management system.

Reporting & Operational Support
• Pull and distribute daily, weekly, and monthly reports to support business operations. Monitor key data points such as ticket types, outstanding balances, account credits, and parking, while identifying opportunities to improve reporting efficiency.

Education:
• Bachelor's degree preferred, or equivalent combination of education and relevant experience

Preferred Qualifications
• Experience with a ticketing system; Ticketmaster experience preferred
• Strong computer skills, including proficiency in Microsoft Office applications
• Customer service–focused with the ability to work effectively as part of a team
• Ability to work extended hours, including evenings, weekends, and holidays as required for events
• Strong attention to detail with the ability to manage multiple priorities
• Self-motivated with strong organizational, written, and verbal communication skills
• Ability to handle sensitive information with a high level of discretion
• Working knowledge of personnel practices, public relations, and ADA considerations.