Mobile Support Box Office Specialist-12

This is a Full Time Job

Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you're committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you'd be shocked if guests weren't positively impacted by their interactions with you.

Responsibilities:

• Smile, greet, and interact with guests who visit State Farm Arena and the box office
• First point of contact in resolving patron ticket issues
• Deliver exceptional customer service to our guests
• Efficiently and proactively facilitate in-person customer/client services at gate entry
• Will be responsible for all operational needs including helping fans download the team app, assisting with mobile ticketing questions, and supporting other mobile initiatives at arena gates
• Must be willing to work outside of the box office and at arena gates to troubleshoot mobile ticket issues
• Operate Ticketmaster Classic, Archtics, Slack, and Sales Deck ticketing systems
• Utilize Ticketmaster software to troubleshoot any and all ticket issues, ex. Reprinting tickets, researching the scan history of a ticket, selling a new ticket, etc.
• Sell tickets for all Atlanta Hawks basketball games, arena family shows, and concerts
• Provides day of game customer service
• Attendance and punctuality are imperative, as well as adjusting to a flexible schedule to accommodate event hours, on-sales, etc.
• Deal with a fast-paced environment that requires flexibility and troubleshooting
• Other duties as assigned

Qualifications:

• Enthusiastic and positive attitude
• Ability to listen effectively, take and execute directions given
• Ticketmaster Classic and Archtics knowledge preferred
• Flexible availability – including mostly nights and weekends/holidays
• Must possess an eagerness to learn new skills and techniques
• Must have the ability to respond effectively to the most sensitive inquiries or complaints
• Must be able to work in outdoor conditions
• Must be available for a minimum of 50% of all State Farm Arena events per month

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

If this opportunity looks exciting to you, please complete the application process. Go Hawks!