Coordinator, Ticket Operations
Atlanta Hawks and State Farm Arena
Atlanta, GAThis was removed by the employer on 9/22/2021 4:22:00 PM PST
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Full Time Job
We are taking a responsible approach to creating environments that allow us to do what we do best – host and entertain fans during a basketball game or special event. We've been closely monitoring the impact of the pandemic on our communities and team members. As part of our commitment to health and safety, we are implementing a mandatory vaccine requirement for current full time and part time team members, as well as all newly hired employees. Learn more here.
Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we're looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.
Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you're committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you'd be shocked if guests weren't positively impacted by their interactions with you.
Summary:
Assist in the daily operations for the Atlanta Hawks, State Farm Arena & College Park Skyhawks. This job requires working all types of events at multiple venues, which includes evenings and weekends. Will work on fulfilling orders/contracts/account changes/etc. for Hawks, State Farm Arena & Skyhawks, along with interacting with sales & service reps.
Duties and Responsibilities:
• Providing direct support to ticket sales and service staff with order and payment processing for season ticket packages and individual game/event sales
• Be a strong contributor in handling email requests sent to our department shared email box for Atlanta Hawks / State Farm Arena / College Park Skyhawks.
• Host and plan training for part-time staff/sales and service reps.
• Box office duties on game days and other arena events: you will need to provide excellent customer service and run the required tasks for all events. Working events for Atlanta Hawks / State Farm Arena / College Park Skyhawks.
• Assist with building season plans and individual events in Archtics and Ticketmaster HOST systems.
• Assist all Atlanta Hawks/State Farm Arena/College Park Skyhawks users of the Ticketmaster Archtics system with system upgrades, software enhancements, and procedure changes.
• Coordinate and assist in any ticket office projects that arise.
Education
Requirement:
• Associate's degree or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education or and experience.
Additional Requirements:
• Reliable home internet connection (occasionally works remotely).
• Able to travel from Atlanta to College Park to work College Park Skyhawks games using own transportation.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.