Director, Game Operations, Fan Experience & Broadcast

This is a Full Time Job

About The Atlanta Dream

The Atlanta Dream is a professional Women's Basketball Team based in Atlanta Georgia and is a place

where our team, our fans and our great city come together to represent the community we seek to serve. We enter our 17th year in 2024 with continued commitment to building the best franchise in the WNBA. We celebrate diversity, represent Atlanta, reward innovation and imagination and aim to empower women both on and off the court.

Position Overview

The Game Operations, Fan Experience & Broadcast Director will lead the team that makes Atlanta Dream games happen, both in arena and on broadcast. Our Fan Experience in Gateway arena is unmatched in the WNBA and reflects Atlanta's energy, vibe and excitement at every turn. This position will report to the SVP of Growth. Our vision is to create the best game day experience in Atlanta. This position will execute that vision with inspirational leadership and exemplary communication skills which galvanize the efforts of a vast cross-functional team including business operations, vendors, broadcast partners, arena management, hourly staff, marketing, community, team leadership, and strategic partnerships.

Essential Duties and Responsibilities
• Lead the overall planning, preparation, and operational implementation of the entire Atlanta

Dream gameday experience from start to finish.
• Cultivate a culture of continuous improvement by building on successes and improving event execution and team communication throughout the season.
• Serve as the primary contact for Gateway Arena as well as manage relationships with clients,

vendors, contractors and all key internal and external key stakeholders to ensure our events run

smoothly.
• Serve as the primary contact for Broadcast network and production team to ensure quality

broadcast for every home and away game. This position does not travel, but will coordinate away

games from studio, and with talent if they're on the road.
• Lead and manage all logistical and operational aspects of a move into a larger arena in the

future.
• Develop a departmental strategic plan and budget, together with cross-functional leads, to

achieve organizational goals and vision ahead of each season.
• Develop and manage the budget for gameday operations, ensuring resources are allocated

efficiently.
• Manage all logistics related to gameday operations, including concourse activations, gate

experience, VIP entries, security, etc. to ensure a seamless and enjoyable fan experience. This

includes all event setup and tear down for each gameday and while coordinating with other

departments and stadium vendors to assure venue readiness for all events.
• Oversee our game experience agency (3Point) to help create meaningful fan experiences within

the game environment. This includes working closely with the marketing, ticketing and

partnership teams to determine theme games, ideate on game giveaway items, and overall

elements contributing to the fan experience.
• Work with marketing team to develop methods to collect and analyze fan feedback and data to

identify areas for improvement and continuously enhance the gameday experience.
• Be prepared to handle unexpected situations during events and have contingency plans in place

to address issues like emergencies, disruptions and inclement weather.
• Maintain key working relationships with Dream staff, patrons, and external constituents regarding

game days and outside events.
• Manage and oversee credentialing program from design to distribution.
• Manage Dream gameday staff on game days as well as media day and other scheduled events.
• Represent the organization in a positive and professional manner at all times.

Required Education
, Experience, Traits and Skills
• Ability to influence and inspire others with a servant leadership and hospitality mindset
• An effective coach who gives direct, timely and healthy feedback to continuously drive excellent results
• Exemplary stakeholder management skills resulting in all parties being kept updated and equipped for success
• Ability to take initiative and plan, organize, coordinate, and perform work in various situations

where numerous and diverse demands are involved.
• Superior attention to detail and follow-through
• Self-motivated and driven with excellent interpersonal and communications skills and the ability to

work independently and as part of a team
• Ability to manage multiple objectives simultaneously and adapt as priorities change
• Must be available to attend all Dream home games. Games; events may take place on nights,

weekends, and/or holidays. (There are 20 home games in 2024)
• Ability to anticipate problems and address them proactively
• Proficient in Office 365 Suite (Outlook, Word, Excel, & PowerPoint)
• Bachelor's degree in sports management or related field is required

We are an equal opportunity employer, and all qualified applicants will receive consideration for

employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability,

gender identity, marital or veteran status, or any other protected class.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an ''at will'' relationship.