Writer Representative - Global Member Services
ASCAP
Los Angeles, CAThis was removed by the employer on 6/8/2017 8:13:00 AM PST
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Full Time Job
Job Description:
The Writer Member Services, Representative of Global Customer Services provides customer service to ASCAP's writer members via telephone, email and ASCAP's proprietary online account management system (Member Access). Writer Representatives must also act as a regular resource to Creative Services and their referred member needs. The position serves the goals of ASCAP Membership Group, which focuses on member service area of payments, career development, benefits, education, communication, advocacy and recognition.
Areas of responsibility/accountability:
Customer Service – Provide customer service to ASCAP's writer members via telephone, email and ASCAP's proprietary online account management system. Effectively communicate within and outside of the organization in order to resolve member's issues and answer basic questions. Handle internal communication to resolve issues to completion seamlessly without handoffs known to member. Resolve and track inquiries and other types in incoming requests to research and resolve issues arising from writer members and/or their representatives regarding: (1) performance crediting; (2) repertory; (3) royalty distribution, overpayment recoupments; (4) international collection and distribution; and (5) general membership concerns. Escalate and resolve high priority member issues effectively utilizing expert knowledge of ASCAP's business along with strong communication with other departments within ASCAP. Use sound judgment to determine if high profile claims need to be escalated.
Distribution Support – Provide support to distribution department through participating in quarterly statement review, review of member claims for accuracy and liaison with members on behalf of distribution where additional information is required in order to process member claims.
Creative Services Support – Assist creative services during ASCAP events, such as ASCAP's annual ''I Create Music'' Expo and member recognition events.
Qualifications
and Requirements:
Bachelor's degree in Music Industry Studies or Business. Excellent administrative and written and verbal communication skills. The ability to clearly and simply communicate complex issues. Skilled at handling multiple tasks or projects simultaneously. Self-motivated and organized to ensure internal and external responsiveness. Effective and creative problem solver.
Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need. These health care and financial plan options include the following:
• A choice of either HMO or Point-of-Service (POS) medical and dental plans
• Immediate eligibility for 401(k) participation with match
• Generous time-off policy
• Health care and dependent care flexible spending accounts
• Long term disability insurance
• Basic life insurance, supplemental and dependent life insurance options
• Employer paid retirement savings program