Member Insights
calendar_todayDays: ••• lock
|
visibility••• views lock
|
assignment_turned_in••• applications lock
lockLog in to see stats
play_circle
Tip of the Week
What does it mean when a posting says it’s confidential? (Video)
Job Description
This is a Full Time Job
Job Overview:
The Global Member Services Representative provides customer service to ASCAP's members via telephone, email and ASCAP's proprietary online account management system (Member Access). The position serves the goals of the ASCAP Global Members Services department in ensuring ASCAP writers, publishers, and internal partners receive the best experience possible. This is a hybrid position with currently a minimum 3 day per week in-office requirement, based out of the ASCAP New York Office.
Areas of Responsibility & Accountability:
• Member Customer Service:
• Provide customer service to ASCAP's writer and publisher Members via telephone, email and ASCAP's proprietary online account management system
• Communicate effectively with individuals from both within and outside of the organization in order to resolve writer and publisher Member issues and answer all questions
• Resolve and track inquiries and other types of incoming requests by researching and resolving any issues that may arise from writer and publisher Members and/or their representatives
• Inquiry subjects vary, but often regard the following:
• Performance crediting
• ASCAP's repertory
• Royalty distribution
• Overpayment recoupment
• International collections and distributions
• Membership elections
• General membership concerns
• Escalate and resolve Member issues by effectively leveraging your expert knowledge of ASCAP's business and communicating with other departments within ASCAP as necessary
• Use sound judgment to determine if claims need to be escalated
• Distribution Support:
• Liaise with Members on behalf of ASCAP's Distribution Team whenever additional information is required to process a writer or publisher claim
• Liaise with other departments to seamlessly resolve Member issues
Qualifications & Requirements:
• Bachelor's degree
• Excellent administrative, written, and verbal communication skills
• The ability to clearly and simply communicate complex issues
• Skilled at prioritizing multiple tasks or projects simultaneously
• Self-motivated and organized to ensure internal and external responsiveness
• Effective and creative problem solver
• Prior customer service experience
• Knowledge of ASCAP's systems, policies and procedures is a plus
• Music and music industry interest a plus
• This position currently requires the incumbent to be in the office 3 days per week- In-office requirements are subject to change
Occasional travel for in-person meetings may be required.
The Global Member Services Representative provides customer service to ASCAP's members via telephone, email and ASCAP's proprietary online account management system (Member Access). The position serves the goals of the ASCAP Global Members Services department in ensuring ASCAP writers, publishers, and internal partners receive the best experience possible. This is a hybrid position with currently a minimum 3 day per week in-office requirement, based out of the ASCAP New York Office.
Areas of Responsibility & Accountability:
• Member Customer Service:
• Provide customer service to ASCAP's writer and publisher Members via telephone, email and ASCAP's proprietary online account management system
• Communicate effectively with individuals from both within and outside of the organization in order to resolve writer and publisher Member issues and answer all questions
• Resolve and track inquiries and other types of incoming requests by researching and resolving any issues that may arise from writer and publisher Members and/or their representatives
• Inquiry subjects vary, but often regard the following:
• Performance crediting
• ASCAP's repertory
• Royalty distribution
• Overpayment recoupment
• International collections and distributions
• Membership elections
• General membership concerns
• Escalate and resolve Member issues by effectively leveraging your expert knowledge of ASCAP's business and communicating with other departments within ASCAP as necessary
• Use sound judgment to determine if claims need to be escalated
• Distribution Support:
• Liaise with Members on behalf of ASCAP's Distribution Team whenever additional information is required to process a writer or publisher claim
• Liaise with other departments to seamlessly resolve Member issues
Qualifications & Requirements:
• Bachelor's degree
• Excellent administrative, written, and verbal communication skills
• The ability to clearly and simply communicate complex issues
• Skilled at prioritizing multiple tasks or projects simultaneously
• Self-motivated and organized to ensure internal and external responsiveness
• Effective and creative problem solver
• Prior customer service experience
• Knowledge of ASCAP's systems, policies and procedures is a plus
• Music and music industry interest a plus
• This position currently requires the incumbent to be in the office 3 days per week- In-office requirements are subject to change
Occasional travel for in-person meetings may be required.
Salary / Benefits
$50,000 /year USD Salary will be determined on an individualized basis depending on several factors. Benefits • Medical, dental, and vision insurance • 401(k) Plan with company match • Generous time-off policy • Health care and dependent care flexible spending accounts • Short-term disability insurance • Long-term disability insurance • Basic life and accidental death and dismemberment insurance • Employee gym discounts • Commuter benefits • Voluntary pet health insurance • Voluntary auto and homeowner's insurance • Voluntary life insurance options • Voluntary ID protection coverage
contact_mailContact the Employer
ECNJOBID-216-73-216-44Please apply online
Per your acceptance of our Terms of Use, if you aggregate, display, copy, duplicate, reproduce, or otherwise exploit for any purpose any Content in violation of these Terms without EntertainmentCareers.Net’s express written permission, you agree to pay EntertainmentCareers.Net three thousand dollars ($3,000) for each day on which you engage in such conduct.#11/15/2026 11:30:23 AM
Additional Information
The American Society of Composers, Authors and Publishers (ASCAP) is a membership association representing over one million songwriters, composers, and music publishers, making it the only not-for-profit performing rights organization in the U.S. ASCAP licenses a repertory of over 20 million musical works to a wide range of businesses, including streaming services, cable television, radio, and various brick-and-mortar establishments. The organization collects licensing fees, processes trillions of performances annually, and returns nearly 90 cents of every dollar back to its members as royalties. ASCAP advocates for the rights of music creators, driving innovation in the industry while providing essential resources and support to help them succeed in their careers.