Member Inquiry Resolution Services Representative

This is a Full Time Job

About ASCAP

The American Society of Composers, Authors and Publishers (ASCAP) is a membership association of more than one million songwriters, composers and music publishers, and represents some of the world’s most talented music creators. Founded and governed by songwriters, composers and publishers, it is the only performing rights organization in the U.S. that operates on a not-for-profit basis. ASCAP licenses a repertory of over 20 million musical works to hundreds of thousands of businesses that use music, including streaming services, cable television, radio and satellite radio and brick and mortar businesses such as retail stores, hotels, clubs, restaurants and bars. ASCAP collects the licensing fees; identifies, matches and processes trillions of performances every year; and returns nearly 90 cents of every dollar back to its members as royalties. The ASCAP blanket license offers an efficient solution for businesses to legally perform ASCAP music while respecting the right of songwriters and composers to be paid fairly. ASCAP puts music creators first, advocating for their rights and the value of music on Capitol Hill, driving innovation that moves the industry forward, building community and providing the resources and support that creators need to succeed in their careers. Learn more and stay in touch at www.ascap.com, on X and Instagram @ASCAP and on Facebook.

Job Overview

The Representative, MIRS position will provide administrative support to ensure the efficient operation of the Member Inquiry & Resolution Services team. Representatives will manage administrative duties such as the processing of any paperwork received via postal mail, email, and fax. This role will liaise with ASCAP's Business and Legal Affairs team and various other ASCAP operational areas (including Distribution & Repertory and Membership) to confirm the status of outstanding member concerns. Representatives will also provide general support to MIRS staff to address member concerns and claims directly, as needed.

Areas of Responsibility & Accountability

Member Inquiry Resolution Document Control:
• Process incoming postal mail, emails, and faxes while ensuring that paperwork is filed and logged appropriately
• Manage requests and returns for documentation stored offsite
• Action and log payment transactions accurately and in a timely manner
• Leverage best practices to review documentation and facilitate the handover to the appropriate staff member

Member Inquiry Resolution Support:
• Coordinate the appropriate follow-up regarding any outstanding paperwork that is required for inquiry resolution
• Manage both internal and external communication seamlessly via email, phone, and ASCAP’s proprietary online account management system
• Work on project-based tasks including, but not limited to, researching contact information and tracking or reporting on resolution inquiries
• Process member performance claims, as needed
• Other responsibilities and tasks may be assigned or changed based on business and department needs, as required.

Qualifications and Requirements:
• Bachelor’s degree in Music Industry Studies or Business
• Excellent administrative, written, and verbal communication skills
• Skilled at prioritizing multiple tasks or projects simultaneously
• Self-motivated and organized to ensure internal and external responsiveness
• Effective and creative problem solver
• Must be able to work independently and with a team to meet position, department and company goals
• Prior customer service experience is a plus

Occasional travel for in-person meetings may be required.

Please be aware that ASCAP is not a nut-free or other allergen-free workplace.

Compensation/Benefits:

Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need. These health care and financial plan options include the following:
• A choice of either network-only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network
• Vision plan that offers both in and out-of-network provider options
• 401(k) Plan that offers pre-tax, Roth, and an after-tax employee contribution option which includes a company match.
• An additional employer paid discretionary profit share contribution, regardless of your participation in the 401(k) Plan
• Generous time-off policy
• 12 company holidays
• Health care and dependent care flexible spending accounts
• Short-term disability insurance/salary continuation and long-term disability insurance
• Company provided basic life and accidental death and dismemberment insurance
• Employee gym discounts at select gyms
• Commuter benefits
• Voluntary pet health insurance
• Voluntary auto and homeowners insurance
• Voluntary employee, spouse, and dependent life insurance options
• Voluntary ID protection Coverage

ASCAP is an equal opportunity employer. All ASCAP employment decisions are made on the basis of individual qualifications and performance and not on the basis of race, national origin, ethnicity, sex, age, marital status, sexual orientation or preference, gender identity, genetic information, disability, handicap, color, creed, religion, veteran status, or any characteristic protected by applicable federal, state or local laws.

The anticipated base salary range for this position is $50,000 to $50,000 and will be determined on an individualized basis depending on several factors that are unique to each candidate including geographic location (due to differences in the cost of labor), skills, education and prior relevant experience.