Global Services Application Specialist

This is a Full Time Job

The Global Services Application Specialist reviews and processes incoming ASCAP membership applications via paper and internet, as well as manage and follow up on pending applications to resolve them.  The Application Specialist provides support to the Member Services Representatives by logging incoming mail and faxes and sorting returned mail to identify time sensitive items such as checks and tax forms to be returned to Finance. The Application Specialist will attempt to find the correct information for returned mail by either emailing or calling the member.

Areas of responsibility/accountability:

Membership applications
• Prioritize and review electronic and paper applications to elect new members, former members reapplying and applicants transferring to ASCAP from other PROs
• Coordinate appropriate follow ups with applicant to ensure a timely election
• Resolve IPI issues

Member Services Support
• Log and delegate incoming mail and faxes
• Review returned mail for address changes and returned checks
• Work with finance to identify if checks can be mailed to correct address
• Attempt to contact member for correct information via email or phone call
• Review and reassign inquiries using Salesforce

Qualifications and Requirements
• Bachelor's degree in Music Industry Studies or Business preferred
• Excellent administrative, written, and verbal communication skills 
• Skilled at prioritizing multiple tasks or projects simultaneously
• Self-motivated and organized to ensure internal and external responsiveness
• Effective and creative problem solver
• Prior customer service experience is a plus
• Knowledge of Salesforce, ASCAP's systems, policies and procedures is a plus

Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need. These health care and financial plan options include the following:
• A choice of either network only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network 
• Vision plan that offers both in and out- of network provider options
• Immediate eligibility for 401(k) participation with an employer provided match
• An additional Employer paid retirement savings program regardless of your participation in the 401(k) Plan
• Generous time-off policy
• Health care and dependent care flexible spending accounts
• Short term disability Insurance / salary continuation and Long term disability insurance
• Company provided basic life and accidental death and dismemberment insurance
• Supplemental and dependent life insurance options