Director of Program Management, Distribution

This is a Full Time Job

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Overview of Role:

The Director, Program Manager – Distribution, under the supervision of the SVP, Distribution Innovation, supports cross-departmental oversight for the ASCAP royalty distribution cycle and helps ensure continuous operational alignment, risk management and process optimization throughout the cycle.

This is an office-based role.

Responsibilities: Below is a representative (not exhaustive) list.
• Stakeholder Management
• Facilitate delivery of necessary tools, processes, role descriptions and documentation for cross-departmental teams to successfully complete their tasks and deliver consistently.
• Communicate effectively with stakeholders.
• Manage expectations and build consensus among stakeholders with varying interests and perspectives.
• Risk Management
• Identify, evaluate, prioritize and manage risks and issues.
• Problem-solve, innovate and find practical solutions to risks or issues proactively and efficiently.
• Should escalations or issues arise, support triage efforts to ensure timely resolution.
• Communication
• Build strong relationships and rapport across teams to understand their business challenges and guide them on best practices and paths to success.
• Support development of communication plans and regular status updates to stakeholders to manage expectations and communicate timely and relevant information.
• Process Optimization & Innovation
• Collaborate with the Product and Project Management Teams on distribution-related discovery and project planning to promote successful operationalization of that team’s recommendations and deliverables.
• Collect data, interview stakeholders and map workflows as needed to drive successful planning, coordination, execution and delivery of the distribution cycle.
• Help design the framework, processes, playbooks and toolkits within which the distribution cycle and all related processes are planned, managed and completed.
• Maintain and operationalize the distribution cycle RACI analysis and ensure that all stakeholders are identified and aligned on roles, responsibilities, accountability, schedules and milestones.
• Leverage third party tools to manage, monitor, and optimize distribution cycle processes.
• Assist with establishment of metrics to measure the effectiveness of processes and continuously monitor performance to identify further opportunities for improvement.
• Support annual and periodic reviews of processes and documentation as needed.
• Implement feedback loops and processes to implement continuous improvement.
• Continuously monitor the distribution cycle from start to completion, including deadlines, milestones, dependencies, and processes.
• Analytics & Reporting
• Efficiently extract insights and translate them into actionable optimizations.
• Leverage data to drive process improvements and decision-making.
• Generate reports and socialize them in a standardized and meaningful manner to provide transparency.
• Determine and establish Key Performance Indicators to ensure that status and progress can be measured and reported effectively across the distribution cycle.

Qualifications:
• Education:
• Bachelor’s degree in a related discipline.
• MBA/Advanced degree is desirable.
• Experience:
• At least 8 years of experience in business, operational, or program/project management, including being accountable for delivery of program/project- wide milestones.
• Strong knowledge of process analysis/improvement and program management frameworks and methodologies.
• Track record of participation in corporate-wide process improvement/program management/change management efforts is preferred.
• Analytical Skills:
• Strong research, data gathering, analytics and reporting capabilities to drive improvements and influence data-based decision-making.
• Communication Skills:
• Excellent interpersonal skills and ability to communicate convincingly and effectively (verbally and in writing) across stakeholders.
• Problem-Solving Ability:
• Strong knowledge of process analysis/improvement, program management and related frameworks and methodologies.
• Ability to successfully cross departmental lines to organize the development and delivery of programs/projects.
• Adaptability and Resilience:
• Strong process orientation and ability to build repeatable processes that create value.
• Proven ability to work well under tight deadlines in a fast-paced environment.
• Personal resilience and strong ability to work through complex issues.

Occasional travel for in-person meetings may be required.

Please be aware that ASCAP is not a nut-free or other allergen-free workplace.

Compensation/Benefits:

Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need. These health care and financial plan options include the following:
• A choice of either network-only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network
• Vision plan that offers both in and out-of-network provider options
• 401(k) Plan that offers pre-tax, Roth, and an after-tax employee contribution option which includes a company match.
• An additional employer paid discretionary profit share contribution, regardless of your participation in the 401(k) Plan
• Generous time-off policy
• 12 company holidays
• Health care and dependent care flexible spending accounts
• Short-term disability insurance/salary continuation and long-term disability insurance
• Company provided basic life and accidental death and dismemberment insurance
• Employee gym discounts at select gyms
• Commuter benefits
• Voluntary pet health insurance
• Voluntary auto and homeowners insurance
• Voluntary employee, spouse, and dependent life insurance options
• Voluntary ID protection Coverage

ASCAP is an equal oppo

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