Content Research and Reconciliation Representative

This is a Full Time Job

Job Overview:

In an effort to provide superior service to our internal and external stakeholders, the Repertory Representative is responsible for the analysis, research, reconciliation and maintenance of the ASCAP repertory. Repertory Representatives report to the Repertory Team Leader, are part of the Repertory Department, and are based out of ASCAP’s New York City office.

Areas of Responsibility & Accountability:
• Perform research and update work records based on quality reviews of works at first performance.
• Take appropriate action related to works and agreements for the purpose of resolving member inquiries, which includes (but is not limited to) processing work updates, resolving registration discrepancies, and submitting royalty-based adjustments.
• Follow-up on inquiry assignments and respond to all phone calls and emails in line with department guidelines.
• Participate in quality control checking projects.
• Identify and recommend quality-based improvements
• Occasionally provide assistance outside of regular duties, identifying and recommending quality-based improvements when applicable.
• Assist with general administrative tasks across the Repertory Team by preparing team totals, facilitating meetings, taking minutes, supporting new team members, etc.

Qualifications & Requirements:
• Bachelor’s degree preferred, related work experience acceptable.
• 1-3 years of relevant working experience.
• Strong computer skills, including experience with MS Word, Excel and Access.
• Ability to follow written guidelines to resolve routine copyright-related questions and refer uncertain matters to more senior team members.
• Customer service-oriented approach to both general work and correspondence.
• Comfortable utilizing basic math skills.
• Ability to leverage both ASCAP data and general problem-solving skills to resolve various inquiries.
• Consistent commitment to professional communication, both in writing and on the phone.
• Interest in music, music licensing, and/or music business is preferred.
• This position requires the incumbent to be in the office one day per week.

Occasional travel for in-person meetings may be required.

Please be aware that ASCAP is not a nut-free or other allergen-free workplace.