Account Executive, Season Ticket Experience
Arizona Diamondbacks
Phoenix, AZThis was removed by the employer on 7/22/2019 11:17:00 AM PST
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Full Time Job
Job Title
Account Executive, Season Ticket Experience
Department
Ticket Sales & Services
Job Purpose
This position is directly responsible for all revenue goals associated with an account base of existing Season Ticket Holders. Priority on education, retention, incremental sales and enhancing all aspects of their experience. This is achieved by providing world-class service, learning about and developing excellent relationships with Season Ticket Holders and delivering customized communications and events. This is also a sales position, as generating new business through referrals, add-ons and upgrades will also be an important part of this role.
Primary (Essential) Duties
• Generate incremental revenue through the sale of additional season ticket packages, groups and individual game night suites
• Successfully meet and exceed quantitative retention and associated revenue goals by offering benefits, enhancing their experience, fostering Season Ticket Holder loyalty, and creating lifelong memories
• Build strong rapport with assigned account base through proactive communication, including seat and office visits, phone calls, emails and other touchpoints
• Receive inbound calls, assist with account maintenance including, but not limited to, ticket exchanges, reprints and answering general ballpark inquiries
• Perform game-day duties as assigned (i.e. seat visits, early entry, phone and Season Ticket Headquarters coverage, batting practice & D-backs Experiences hosting)
• Plan and participate in various Season Ticket Holder events and programs
• Assist in developing and delivering customized benefits, programs and events to drive loyalty within assigned account base
• Proactively respond to and resolve all STH complaints, requests, and inquiries from assigned account base; handle difficult fans and situations in a calm and professional manner
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Knowledge, Skills and/or Abilities
• Knowledge of Season Ticket Holder Polices and Procedures
• Proficiency in CRM (Fan360) and Archtics
• Proficiency in Microsoft Office programs (Word, Excel and Outlook)
• Strong critical thinking, problem-solving, and conflict resolutions skills
• Excellent written and verbal communication skills
• Advanced time management, multi-tasking, and prioritization skills
• A positive and resilient team centric attitude with a professional demeanor
• Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with clients and colleagues
Experience/Education Requirements
• Bachelors Degree required
• Minimum 1 – 3 years customer service experience in sports or a related field
• Minimum 1 – 2 years sales experience
Working Conditions and Physical Demands:
• While performing the duties of this job, the employee must be able to:
• Ability to work flexible hours including nights, weekends and holidays
• Capable of working in a high-paced environment while handling a heavy workload
• Ability to lift heavy boxes on occasion
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational needs.