General Manager

This is a Full Time Job

LN Venues, General Manager - Archer Music Hall

WHAT THIS ROLE WILL DO

Venue Operations & Event Management
• Establish and maintain high standards of customer service for staff, customers, and vendors
• Coordinate and facilitate event set-up, day-of activities, and load-in/out operations
• Advance shows with tour security directors and fulfill tour security requirements
• Perform and execute successful event settlements and timely Flash Reports
• Manage day-to-day operations of all venue vendors/subcontractors (HVAC, plumbing, electrical, landscaping, cleaning, security, trash/recycling)

Financial Management
• Identify and maximize revenue drivers while optimizing guest and artist experience
• Manage overall concert expenses to maximize profits while protecting the guest and artist experience
• Forecast operational and production expenses, as well as ancillary revenue streams in ROME
• Meet staffing levels and budget targets for each event
• Oversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.)

Leadership & Strategy
• Hire, train, and schedule full and part-time employees; work closely with subcontractors and third-party vendors
• Collaborate with Marketing, Premium Seat Sales, Food and Beverage, and Sponsorship teams to create innovative offerings that drive revenue growth, engagement, and profitability
• Promote and establish rental events in the venue
• Work closely with Live Nation promoters and operations on standards and compliance
• Supervise exempt and non-exempt positions and monitor employee performance
• Implement and comply with company audit procedures and Health & Safety standards
• Work closely with civic governmental departments and community stakeholders

WHAT THIS PERSON WILL BRING
• Minimum 5 years of experience as a General Manager or Operations Manager in hospitality-related business
• Extensive background in event sales and promotion
• Proven track record of profitability analysis and budget management
• Strong knowledge of Health & Safety regulations and compliance
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities for both long-term planning and immediate situations
• Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment
• Revenue optimization and cost management expertise
• Team leadership and staff development capabilities
• Knowledge of food and beverage, and merchandise operations
• Customer service-oriented mindset
• Flexible schedule with the ability to be on-site for all events from load-in through load-out

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

#LI-DS1