Box Office and Events Associate

Box Office and Events Associate
This is a part-time, non-exempt position working 8-15 hours/week in person at the Annapolis Symphony Orchestra office at Maryland Hall in Annapolis, Maryland
The position requires day, evening and weekend availability
Pay rate - $23/hour
This position reports to the Director of Marketing & Communications

Position Summary
The Box Office and Events Associate provides pivotal support to the Director of Marketing and Communications and to other directors on the ASO Administration team. The successful candidate will bring excellent organizational and customer-service skills, accuracy, and proficiency—or the ability to develop proficiency quickly—with all workplace applications, including Patron Manager and Google Workplace. Because the ASO is a small, collaborative organization, this person should enjoy contributing across functions, supporting colleagues, serving patrons, and advancing a shared mission. This role provides operational support for all Annapolis Symphony Orchestra and Academy events, including concerts, donor events, board meetings, administrative team meetings, and other events as needed.
Key Responsibilities
Patron Services and Ticketing Operations
Process and deliver ticket orders by phone, email, online, and in person with professionalism, warmth, and accuracy;
Assist patrons with seating questions, accessibility needs, discounts, promotional offers, exchanges, and other ticketing concerns;
Maintain accurate patron, household, transaction, patron qualification, seating, and event records.;
Performance and Event Operations
Monitor the box office inbox, responding to patron, ticketing, and event-related inquiries and routing other requests to the appropriate staff member;
Support the set up and management of the guest-services desk at all Annapolis Symphony Orchestra and Annapolis Symphony Academy performances and events;
Coordinate point-of-sale equipment, tables, stanchions, phones, ticket printing, volunteers, event materials, and other ASO equipment or resources required for all events and performances;
Order and retrieve materials for all performances and events.
Office Coordination
Assist in the management of the ASO’s office, including all administrative duties required to maintain the physical space, collecting and distributing the mail, organization of items, maintaining equipment, communication with Maryland Hall facilities, scheduling, office supplies, etc.
Assist with meetings, events, mailings, and special projects as assigned; and perform other administrative duties consistent with the scope and priorities of the position.
Organization-Wide Administrative and Project Support
Provide administrative and project support to the Director of Marketing and Communications and other departments as necessary. Department leaders may request assistance directly, but competing assignments, deadlines, and workload priorities will be resolved by the employee’s supervisor.
Specific Traits and Qualifications
Genuine enthusiasm for the arts and arts administration, as well as the mission, values, culture, and work of the ASO;
Relevant experience in sales, patron services, hospitality, event operations, or a comparable customer-facing environment preferred;
Customer service experience is required;
A demonstrated ability to sell tickets and to patiently and accurately resolve patron, donor, supporter, colleagues, Board members and all other questions or concerns with respect and warmth;;
Ability to remain highly professional in stressful situations;
Ability to quickly and independently learn office software and applications;
Clear, polished, and professional written and verbal communication skills, with careful attention to grammar, tone, and accuracy;
Ability to manage multiple responsibilities, shifting priorities, and deadlines independently:
Sound judgment and discretion in collecting, safeguarding, archiving, and using patron and organizational data;
Willingness to contribute flexibly in support of the ASO’s mission, organizational needs, and patrons;
Ability to thrive in a close-knit, collaborative, and fast-moving arts administration environment.
Measures of Success
Success in this role is measured by the quality of the patron experience, the effectiveness of ticketing operations, and the smooth coordination of the organization's events, including:
High levels of patron satisfaction;
Accurate and timely ticket processing;
Well-organized event, front-of-house, and office operations;
Positive, responsive collaboration across departments.

Scheduling And Physical Requirements
This position requires onsite work during regular business hours and at designated performances and events, including evenings and weekends;
The employee must be able to travel among ASO offices, performance venues, storage facilities, printers, post offices, and other local locations as required;
Reliable transportation is required for local pickups and deliveries;
The position requires extended periods of computer and telephone work;
The employee must be able to move, transport, set up, and store routine office, promotional, ticketing, and event materials, with reasonable accommodation as required; and
The employee must be able to work in a fast-paced performance environment and respond professionally to time-sensitive patron and operational needs.