Product Operations Specialist

This is a Full Time Job

Office: Provo

A Product Builder is a hands-on, cross-functional operator responsible for improving product quality, accelerating development, and removing friction across teams. This role combines elements of QA, product management, operations, and user research to ensure software is reliable, user-focused, and efficiently delivered.

Key Responsibilities
• Perform quality assurance (QA) on software releases to ensure functionality, stability, and a high-quality user experience
• Investigate operational pain points within the voting team and across partner teams, identifying root causes and proposing scalable solutions
• Remove roadblocks in software design and development by coordinating across engineering, product, and operations
• Conduct customer interviews to gather insights, validate assumptions, and inform product improvements
• Leverage AI tools and workflows to increase productivity, streamline processes, and enhance team output across the organization

Outcomes
• Play a key role in 10xing the productivity and outcomes of the Guild voting team.

Required Experience
• Bachelors Degree or 2 years of experience

Work environment - When in the main office, expect a comfortable, air-conditioned work environment. Team members are issued their own desks, but the office is an open, shared space and can be fast-paced and occasionally noisy.

Physical demands - Ability to sit at a desk for prolonged periods of time.

Position type and expected hours of work - Full-Time, Salaried position.

Travel required - No travel is anticipated with this position.

Work authorization - Must be authorized to work in the United States.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.