International Control Center Manager

This is a Full Time Job

Manager, International Control Center (ICC)

Position Summary:

The Manager, International Control Center (ICC) leads a team that ensures reliable, high-quality broadcast and digital distribution services for regional audiences and public media partners across the country. This managerial role combines people leadership, operational coordination, and hands-on technical work in a collaborative, 24/7 environment.

We are looking for a thoughtful and innovative leader for this team who values teamwork, clear communication, mentorship, and continuous learning. This position is a working manager that serves as part of the active team.

* Work daily in the MPR|APM International Control Center. Position may require occasional weekend, evening, and holiday work.

Work Location: On-Site St. Paul, MN

Application Process: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Application Deadline: Until filled.

Position Responsibilities:

Lead and Support the ICC Team
• Supervise, schedule, coach, and develop a team of ICC Specialists
• Create opportunities for skill development, training, and career growth
• Foster a respectful, inclusive, and collaborative work environment
• Recruit and train new hires to maintain a high functioning team
• Establish and maintain high standards of customer service and technical knowledge in the ICC

Oversee Content Distribution Operations
• Coordinate daily operations of the MPR/APM International Control Center and Network Operations
• Ensure reliable service for MPR regional services, APM Distribution, client stations, and the NPR Backup Network Operations Center
• Serve as an operational point of contact with NPR Distribution and partner organizations
• Serve as a Content Depot Administrator for ICC and MPR|APM

Systems, Training, and Documentation
• Maintain and improve operational procedures and training materials
• Coordinate regular meetings and training to ensure staff readiness for routine operations and special broadcasts
• Participate in operational work as a working manager

Communication and Partnership
• Coordinate technical communications with internal teams and external partners
• Provide technical support and troubleshooting to APM national distribution unit and client stations
• Foster an environment of timely, transparent communication and feedback, e.g. share information and knowledge, provide on-going feedback
• Support emergency alert partnerships and public media distribution systems

Required Education and Experience
• Bachelor’s degree or equivalent professional experience
• 5 years’ experience in production, distribution, or systems improvement
• Experience supporting live or time sensitive broadcast, media distribution, or technical operations

Required Skills, Knowledge and Abilities:

Technical and Operational Skills
• Experience with computer-based audio and video technologies (e.g., codecs, IP streaming, station automation, or similar systems-based audio and video technologies)
• Understanding of live broadcast operations and procedures
• Working familiarity with audio, broadcast, and digital media systems
• Ability to learn and apply new tools and technologies in an operational environment

Leadership and Professional Skills
• Supervisory or team lead experience with the ability to coach and develop others
• Clear communicator able to collaborate across teams in a service-oriented environment
• Strong organizational, project management, and decision-making skills
• Ability to manage priorities, work independently, and escalate issues appropriately
• Ability to set and maintain SOPs with internal and external partners

We recognize that candidates may bring relevant experience from a variety of technical, broadcast, IT, or media operations environments and encourage applicants who meet most - but not necessarily all - of the qualifications to apply.

Reporting to this Position:
• 4-7 direct reports

Physical Demands and Working Conditions:
• Must be able to perform the essential duties of the position with or without reasonable accommodation
• Physical Demands:
• Required to move about in an office environment
• Required to move about in the community
• Reach with hands and arms
• Balance, stoop, kneel, or crouch
• Frequent use of hands for data entry/keystrokes and simple grasping
• Required to lift standard audio equipment and computers up to 50 lbs
• Working Conditions:
• Moderate noise level
• Occasional exposure to prevalent weather conditions

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.