Systems Administrator
American Film Institute
Los Angeles, CAThis was removed by the employer on 11/12/2021 9:23:00 AM PST
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Full Time Job
PRINCIPAL RESPONSIBILITIES:
The Systems Administrator, a hands-on role, is responsible for assisting the Technical Manager, IT in
managing systems and infrastructure, and assisting with advanced helpdesk support issues in a primarily
Apple environment on a wired and wireless network which includes on-premises servers and cloud
systems.
PRINCIPAL DUTIES:
• Participate in the design, management, and documentation of networking, systems, and campuswide
technical initiatives which may affect multiple (or all) departments.
• Collaborate in handling advanced help desk support issues.
• Use JAMF Pro to efficiently manage, inventory, and configure Apple Macs.
• Administer Microsoft Office 365 and other cloud services.
• Build service relationships with internal constituents; develop and maintain excellent working
relationships with other departments across the organization, ensuring the IT department is well received
and consistently represents professional standards and deliverables.
• Help recommend systems, processes and procedures to ensure effective monitoring, control and
support of service delivery; maintain a thorough understanding of all organizational standards, policies,
procedures and guidelines.
• Assist the user community with IT best practices.
• Perform after-hours on-call support as needed to ensure 24/7 coverage.
• Assist with IT-related documentation/document preparation and processing as needed.
• Other duties as assigned.
EXPERIENCE/SKILLS REQUIRED:
• Bachelor's degree required.
• A minimum of three to five years of hands-on IT helpdesk and/or infrastructure experience covering
multiple platforms, including at least macOS and Microsoft Windows.
• Must have some experience in configuring switches and network operating systems.
• Some familiarity with terminals, shells, and command-line tools is required.
• Must have experience with the MDM software, Jamf Pro (formerly Casper).
• Direct knowledge of and experience with macOS and Microsoft Windows applications and operating
systems; and configuring, troubleshooting, and repairing software and hardware.
• Experience with cloud services, specifically Amazon Web Services and Microsoft Azure, is a plus.
• Successful track record in project-based work, including the ability to meet tight deadlines and prioritize
competing demands based on needs assessment.
• A champion for exceptional customer service to provide solutions to technological and operational
issues and concerns for the enterprise; demonstrated ability to provide end-users with best-in-class
service and timely creative solutions.
• Strong time-management, organizational and multi-tasking skills, coupled with the ability to work
independently and with minimal supervision while also contributing to a high functioning team.
• Exceptionally detail-oriented with the ability to take initiative on handling issues and assignments and
competently communicate results and next steps.
• Excellent oral and written communication skills.
• Strong diplomacy skills and professionalism are mandatory; this includes the ability to maintain
complete confidentiality and discretion at all times.
• Ability to work calmly under pressure.
• Personal integrity and the ability to inspire confidence and trust.
SUPERVISION:
The Systems Administrator performs all duties and responsibilities under the guidance and
supervision of the Chief Resource Officer and works closely with the AFI IT Technical Manager.
COVID-19 PROTOCOL:
AFI requires full vaccination against COVID-19 for all employees, subject to limited, legally required exceptions. Proof of vaccination, or documentation supporting an exception to this policy, will be required prior to employment