Live Ops Manager
Amazon
Santa Monica, CAThis was removed by the employer on 7/17/2020 5:33:00 PM PST
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Full Time Job
The Live Playback team delivers consistent, elite customer experiences which ''just work'' for everyday consumers. We build reliable, high performance live experiences, and we take ownership of the end-to-end live streaming experience-- from the live encoding core platform out through AIV's client applications. Our team makes a big impact because nothing is more important to us than pleasing our customers, continually earning their trust, and thinking long term. If you crave a sense of ownership, this is the place to be.
Our Live Operations Infrastructure team is looking for a passionate, results-oriented, hard-working and operationally focused Live Ops Manager to drive internal and external initiatives that scale and improve Prime Video's live streaming properties. This role will work closely with Live Infrastructure engineers as well as other teams with Live Operations and Prime Video Live Playback.
Some of the key job functions:
• Understand high-level technical aspects of existing systems and services
• Drive new property onboarding for live events and linear channels.
• Direct internal development projects, working with a team of Systems Engineers and System Development Engineers.
• Drive resolution of incoming support tickets, including extensive troubleshooting tasks
• Work on operations and maintenance and driving improvements, automation
• System and Support status reporting.
• Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
• Work with senior engineers and other teams for handing-off or taking over active support issues, prioritizing root-cause fixes with engineers and creating a team specific knowledge base and skill set.
This is an opportunity to join the live streaming operations team in Santa Monica. This is a huge growth opportunity as we have launched live streaming products and channels all over the world, and are growing our offering to customers and will be delivering more tier 1 live events content (sports, public events) this year and beyond.
Qualifications
• BS or BA in Computer Science, Engineering or a related technical field, or relevant technical experience
• 5 years experience in Live Streaming Operations
• Knowledge of the UNIX/Linux operating system and system administration from an operations perspective.
• Knowledge of Broadcast workflows.
• Knowledge of OTT Streaming workflow.
• Knowledge of enterprise streaming hardware and infrastructure like Elemental
• Knowledge of AWS technologies, and networking concepts
• Proven ability to troubleshoot and identify the root cause of issues. You're a natural problem solver!
• Demonstrated skill and passion for operational excellence.
• Strong written and verbal communication skills