Tour Operations Manager

This is a Full Time Job

Tour Operations Manager, Amazon Music Merch

**Additional locations include New York, New York, Nashville, Tennessee or Seattle, Washington.

Come innovate with the Amazon Music team!

About Amazon Music

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.

Our team is looking for a driven, strategic, customer-focused business leader with proven experience running an event merchandise operations team. This role will help to optimize the end-to-end processes and systems used to sell merchandise in-person, and online via Amazon supply chain systems. The Tour Operations Manager will be responsible for overseeing all aspects of the live event revenue stream, including the hiring and development of event operations teams, inventory forecasting and management, facilitation of production & shipping logistics, live event sales oversite, and engagement with external teams. The successful candidate will have deep experience in event merchandise operations and must be a creative problem solver with the ability to maximize in-person and online sales. The candidate should feel comfortable dealing with ambiguity and working in a fast-paced, entrepreneurial environment.

Live Event Tour Operations will report to the Head of Live Event Merchandise within the Amazon Music Merch team and will work closely with apparel production, shipping logistics, finance, vendor managers, marketing, and external teams to shape the live event strategy for Amazon Music. The candidate must have the leadership presence and communication skills to represent Amazon at all levels of our partners' organizations. This role requires significant travel.

Key job responsibilities

Key job responsibilities
• Act as a 'business owner' for assigned artist/vendor partners, possessing a complete understanding (inclusive of the strategic context) of internal and external variables that impact your business (this entails owning forecasting, monitoring, understanding and reporting on the business, along with responsibility for driving operations and solutions to achieve live music merchandise business objectives
• Assist with the development of product lines with production, vendor managers, merch companies, and artist teams
• Oversee merchandise logistics, from production to point of sale
• Forecasting and inventory management of events and business lines
• Facilitate negotiations with external vendors to meet profitability goals
• Vet on-site capabilities and onboard new systems and processes for operators
• Hire, manage, and monitor independent contractors
• Monitor shipping and logistics, and optimize in-stock and capacity to meet customer demand and financial goals across multiple systems
• Onboard venues for post-event billing and operational systems
Innovate in-venue experience for artists and fans

We are open to hiring candidates to work out of one of the following locations:

Culver City, CA, USA

Qualifications

• 3 years of experience within the apparel operations event sector, preferably within the music industry
• Product development, production output, supply chain, logistics, buying and merchandising background, event coordination required
• Detail oriented with strong follow through
• Excellent communicator, written and verbal, with the ability to build and maintain relationships
• Comfortable with ''hands-on'' management of tasks able to organize, manage, and prioritize among multiple competing projects
• Experience using data to influence business decisions
• High threshold for working in an ambiguous, fast paced environment start-up like environment
• Excellent communication skills across business and creative audiences
• Advanced experience with Excel, or other analytical/Business Intelligence tools
• Ability to operate simultaneously and effectively in both tactical and strategic modes
• A willingness to roll up sleeves to get things done